1+ months

Account Manager Channel Sales

American Airlines
Frankfurt, HE

Please make sure you have the legal right to work and live in Germany (work/residence permit) prior to applying to this position.


Location: Germany Bus / Sls Office (FRA-CTYO) 
Job Level: 02/Management
Requisition ID: 18301 



Role Summary

The role is responsible for managing a portfolio of channel accounts in Germany.


Key Responsibilities & Accountabilities     

  • To be responsible for negotiating sales and marketing agreements (SMAs) to maximize ROI for the JB and for American Airlines in the rest of the world.
  • To leverage relationships to drive incremental SME revenue through the TMC channels and premium business through the leisure and specialist channels.
  • To develop strong working relationships with JB counterparts and revenue management teams.
  • To conduct quarterly reviews to ensure targets are met and implement strategies to correct performance shortfalls.
  • To deliver high impact presentations to all levels, including senior management, within the agency.
  • To undertake any other reasonable duties consistent with the post. 



  • To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
  • To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures
  • To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy
  • To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
  • To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review)
  • To actively participate in regular coaching & counselling meetings, performance reviews and development meetings
  • To undertake appropriate training as agreed with their manager and to take responsibility for self-development
  • To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks
  • To work in any other AA location as and when necessary and if applicable to the position

This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.


Person Specification



  • Be goal oriented – focused on achieving revenue and share targets.
  • Strong knowledge of and ability to implement value-based selling.
  • Strong commercial acumen with proven ability to develop account strategy.
  • Strong negotiation skills.
  • Ability to understand and implement the AA-JB process.
  • Excellent written and verbal communication and presentation skills (English and German).
  • Ability to influence and persuade account performance in a professional manner.
  • A strategic thinker – able to successfully envisage, embrace and implement changes within the industry, account, JB and American Airlines.
  • Ability to multi-task under pressure



  • Excellent knowledge/understanding of travel trade market place
  • Possess in depth knowledge of the JB product, service and brand
  • A degree in business or economics or relevant proven experience
  • Be in possession of own transport and must be willing to participate in extensive out of hour’s activity and frequent overseas travel. 

Job Level: 02/Management
Requisition ID: 18301 


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Account Manager Channel Sales

American Airlines
Frankfurt, HE

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American Airlines
Frankfurt, HE

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