1+ months

Workforce Sr. Specialist II (RTA/Real Time)

Mumbai, MH 400001
  • Job Code
The Workforce Sr Specialist II within the Operations Infrastructure Workforce Management Team for Consumer and Community Banking (CCB) will be responsible for the real time monitoring and day-to-day service levels for CCB Contact Centers. Partnering with the Workforce Planning Analysts (Forecasters and Schedulers) individuals will perform daily attendance line support and reporting while administering to multiple LOB's. Responsibilities also include entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and Specialist performance, while using eWFM (eWorkforce Management), RTA (Real Time Adherence), CMS (Lucent Centre View) or other various software applications to perform duties.
Keyword: consumer%20banking


Posted: 2020-10-23 Expires: 2021-07-10

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Workforce Sr. Specialist II (RTA/Real Time)

JPMorgan Chase & Co.
Mumbai, MH 400001

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