1+ months

Wage Garnishment Specialist

Alpharetta, GA 30009
Related Searches

Responsible for the accurate and timely processing of all wage attachment orders into Enterprise/WFN . Research and respond to inquiries to include support of lien calculations, payments to agencies, set up/input questions and production processing error resolution. Ensure processing is in compliance with State and Federal withholding regulations.

 

Input all child support, creditor garnishment, bankruptcy and tax levy lien data into Enterprise/WFN in an accurate and timely manner. Process all requests logged to "New Order" and "Issues" queues (from Payroll, HR, and Implementation) within SLA guidelines. Contact Payroll Advisors for clarification regarding orders received with SSN discrepancies and active employees not incurring earnings. Process case work for each new order received, providing lien specifics and deduction criteria. Understand concept of pay dates and their relationship to withholding effective dates, as well as impact of multiple check pay dates. Identify unique order issues (for client alert) and escalate to and consult with internal associate and teams for resolution when necessary.

 

Place proactive calls to Payroll Associates (regarding processing issues) in order to maintain quality standards. Research and respond to market inquiries relating to on-going support of lien calculations, payments to agencies/creditors. Respond to calls from internal teams, Agencies, Courts and Attorneys for assistance/information as needed. Consult with internal associates and team on withholding requirements in regards to bonus or severance payment issues.

 

Respond to inquiries/requests for information from the internal associates. Maintain Agency contact and lien processing requirement listings and general processing requirements by State (lien processing reference guide). Maintain employee file notes, document lien add/change/delete activity.

 

Ability to support late coverage 10 - 7PM EST, as a shift or as needed.

 

Performs other related duties as assigned.

 

 

Behaviors:

  • Ability to Collaborate with team and colleagues
  • Support organizational goals, behaviors, and attributes
  • Communicate and articulate needs and challenges
  • Document procedures and objectives
  • PC Proficient
  • Attention to detail
  • Identify and proactively support opportunities found
  • Highly Organized
 
- Highly organize: Entry-Level, Customer Service, Data Entry, Consulting, Resume, Interview, Job Description, Position, Jobs, Work

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Customer Service Specialist I. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:
  • Provide Tier 1 customer support
  • Respond to basic inquiries regarding ADP products
  • Answer non-technical questions
  • Conduct correspondence with customers and representatives
  • Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
QUALIFICATIONS REQUIRED:
  • High school diploma or equivalent in education and experience
  • No previous experience required -- this is the entry-level position into customer service


PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • No previous experience required -- this is the entry-level position into customer service
  • Bachelor's degree or equivalent in education and experience
  • Strong client relationship and interpersonal skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions


Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

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Posted: 2022-06-08 Expires: 2022-09-03
Sponsored by:
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Wage Garnishment Specialist

ADP
Alpharetta, GA 30009

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