Responsible for the accurate and timely processing of all wage attachment orders into Enterprise/WFN . Research and respond to inquiries to include support of lien calculations, payments to agencies, set up/input questions and production processing error resolution. Ensure processing is in compliance with State and Federal withholding regulations.
Input all child support, creditor garnishment, bankruptcy and tax levy lien data into Enterprise/WFN in an accurate and timely manner. Process all requests logged to "New Order" and "Issues" queues (from Payroll, HR, and Implementation) within SLA guidelines. Contact Payroll Advisors for clarification regarding orders received with SSN discrepancies and active employees not incurring earnings. Process case work for each new order received, providing lien specifics and deduction criteria. Understand concept of pay dates and their relationship to withholding effective dates, as well as impact of multiple check pay dates. Identify unique order issues (for client alert) and escalate to and consult with internal associate and teams for resolution when necessary.
Place proactive calls to Payroll Associates (regarding processing issues) in order to maintain quality standards. Research and respond to market inquiries relating to on-going support of lien calculations, payments to agencies/creditors. Respond to calls from internal teams, Agencies, Courts and Attorneys for assistance/information as needed. Consult with internal associates and team on withholding requirements in regards to bonus or severance payment issues.
Respond to inquiries/requests for information from the internal associates. Maintain Agency contact and lien processing requirement listings and general processing requirements by State (lien processing reference guide). Maintain employee file notes, document lien add/change/delete activity.
Ability to support late coverage 10 - 7PM EST, as a shift or as needed.
Performs other related duties as assigned.
Behaviors:
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