1+ months

VP Service, Compliance Solutions

San Dimas, CA 91773
ADP is hiring a VP Service, Compliance Solutions.
 
BASIC FUNCTION
A senior level strategy leader who plans and leads initiatives with broad organizational impact on multiple levels accountable for sales growth, margin improvements, product satisfaction, client retention and operational efficiencies.
 
Has primary P&L accountability driving the performance and results for two unique businesses (Wage Garnishments and Unemployment Compensation) generating $120M annually.
 
Leads an organization consisting of approx. 420 associates across US and ADP locations. Direct reports include two VP/Service Executives, 3 Sr. Directors/Directors and one Manager.
 
ESSENTIAL RESPONSIBILITIES
* Responsible for client engagement and NPS results by leading Service organization consisting of client facing Account Managers/leaders as well employee call center
* Oversees Operations team across multiple ADP office both onshore and offshore leading both direct teams and matrix organizations to ensure proper capacity planning and client SLAs are met to reduce ADP and client exposure
* Executes functional business plans and contribute to the development of Business Unit strategy
* Provide strategic direction and ensure overall organizational goals are met,
* Responsible for aligning leadership both onshore and offshore with initiatives and actions that will ensure goal achievement and resource optimization.
* Evaluates and leads service initiatives and proactively engages with business unit and internal stakeholders to establish vision and business strategies that will drive process excellence and client satisfaction.
* Demonstrates leadership skills that support the organization's goals, values and mission through effective and frequent communication with the team. Leads the team in adapting to a changing environment through clear expectation setting.
* Recognizes and rewards desired behaviors and results and provides constructive criticism when needed. Fosters an environment of dedicated and engaged associates.
* Represents divisional needs for financial budgets for investments and manages accordingly against expense plan.
* Manage external partnerships that provide support or services within Unemployment and Garnishment services
* Proactively manages staff development including individual and team goals, coaching and counseling, training plans, mentoring and career planning.

EDUCATION and/or EXPERIENCE:
 
Bachelor's Degree in Business Administration or other related field and/or equivalent experience with at least 15 years of management experience is required.
 
Must be able to work well under pressure. Must possess excellent organizational and time management skills for managing multiple, diverse and conflicting activities and project teams. Must possess excellent communication, presentation and facilitation skills, negotiation skills and recognized organizational savvy.
 
High Level experience in service industry is preferred.
Proven success in managing a P&L.
Experience in developing, reengineering and managing business processes
Demonstrated ability in managing multiple strategic initiatives of varying complexities and scope
Demonstrated success in effective communications and positioning of projects and business requirements under a variety of highly visible conditions
Proven leadership skill to implement strategic initiatives in an organization.
Ability to work with all levels of a multidimensional organization as a change agent.
Willing to Travel

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Categories

Industry

  • Other
Posted: 2021-06-29 Expires: 2021-08-29
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

VP Service, Compliance Solutions

ADP
San Dimas, CA 91773

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast