1+ months

UX Manager - 2012054

ADT
Boca Raton, FL 33432
!*!

Company Overview

At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

 

Position Summary: 

As the UX Manager, you will be responsible for researching, designing and developing strategy that delivers innovative user experiences to engage consumers who are looking for Home/Business Security, Cybersecurity and Health monitoring. Your work will drive leads and sales and help develop brand loyalty. You will work with the Marketing team and be easily accessible to the various stakeholders as a problem solver because you understand their business needs and know how to effectively communicate to solve objectives. You will design and conduct UX research to improve usability and implement design-thinking to create intuitive flows. You will raise the level of sophistication in design and always look for new ways to make sure our digital properties communicate our technological expertise.  Furthermore, youll work with Engineering and UI Designers to come up with new and compelling executions that reinforce our technological sophistication that speak to our consumers needs. You will supervise other in-house designers, including direct reports, as well as be the liaison between corporate and our agency partners. You will be expected to constantly research new designs by researching our competitors and knowing what they are doing and how we can beat them at their game.

 

Position Responsibilities:

  • Create user journeys across digital experiences, end-to-end
  • Develop user personas that align with end users of technology developed by ADT
  • Design UX flows, for a variety of technologies (web, mobile and emerging) in support of the all ADT digital properties (customer-facing and internal)
  • Create original wireframes, with feedback from the stakeholders and technology partners
  • Rapidly create interactive prototypes for usability testing
  • Conduct user research using a variety of methods including online and in-person studies
  • Conduct User Acceptance Testing to ensure finished products meet requirements created by Marketing and the Technical Product Team
  • Deliver and receive creative assets to other digital marketing teams for use both internally and externally through their vendors
  • Participate in daily standup meetings to give and receive status reports on projects that require both marketing and Engineering support
  • Collaborate with other designers and Engineering support to give and receive feedback
  • Supervise and develop talent both direct reports and otherwise in order to raise the sophistication of the design team
  • Run design sprints that involve various stakeholders to quickly solve business problems and production actionable results
  • Collaborate with Marketing research, Product, and Sales teams to harness insights and incorporate into strategic design decisions
  • Help to develop and maintain a research library or wiki of learnings from research, testing experiments and usability studies for other Marketing and Product teams to benefit from
  • Collaborate with product managers to prioritize backlogs based on ROI, considering business value and level-of-effort

!*!

Company Overview

At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

 

Position Summary: 

As the UX Manager, you will be responsible for researching, designing and developing strategy that delivers innovative user experiences to engage consumers who are looking for Home/Business Security, Cybersecurity and Health monitoring. Your work will drive leads and sales and help develop brand loyalty. You will work with the Marketing team and be easily accessible to the various stakeholders as a problem solver because you understand their business needs and know how to effectively communicate to solve objectives. You will design and conduct UX research to improve usability and implement design-thinking to create intuitive flows. You will raise the level of sophistication in design and always look for new ways to make sure our digital properties communicate our technological expertise.  Furthermore, youll work with Engineering and UI Designers to come up with new and compelling executions that reinforce our technological sophistication that speak to our consumers needs. You will supervise other in-house designers, including direct reports, as well as be the liaison between corporate and our agency partners. You will be expected to constantly research new designs by researching our competitors and knowing what they are doing and how we can beat them at their game.

 

Position Responsibilities:

  • Create user journeys across digital experiences, end-to-end
  • Develop user personas that align with end users of technology developed by ADT
  • Design UX flows, for a variety of technologies (web, mobile and emerging) in support of the all ADT digital properties (customer-facing and internal)
  • Create original wireframes, with feedback from the stakeholders and technology partners
  • Rapidly create interactive prototypes for usability testing
  • Conduct user research using a variety of methods including online and in-person studies
  • Conduct User Acceptance Testing to ensure finished products meet requirements created by Marketing and the Technical Product Team
  • Deliver and receive creative assets to other digital marketing teams for use both internally and externally through their vendors
  • Participate in daily standup meetings to give and receive status reports on projects that require both marketing and Engineering support
  • Collaborate with other designers and Engineering support to give and receive feedback
  • Supervise and develop talent both direct reports and otherwise in order to raise the sophistication of the design team
  • Run design sprints that involve various stakeholders to quickly solve business problems and production actionable results
  • Collaborate with Marketing research, Product, and Sales teams to harness insights and incorporate into strategic design decisions
  • Help to develop and maintain a research library or wiki of learnings from research, testing experiments and usability studies for other Marketing and Product teams to benefit from
  • Collaborate with product managers to prioritize backlogs based on ROI, considering business value and level-of-effort

Categories

Posted: 2020-05-15 Expires: 2020-09-09

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UX Manager - 2012054

ADT
Boca Raton, FL 33432

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