24 days old

Tier I Help Desk Technician

Melrose, MN 56352
  • Job Code

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Melrose, MN, USA
Full Time

Arvig offers a competitive wage and an excellent benefits package, including health and dental insurances, Employee Stock Ownership Program, 401k, profit sharing, PTO, holidays, education reimbursement and more!

Start and build your IT career here with a leading edge internet provider with the largest, top-of-the-line network in Minnesota. Our Tier 1 Help Desk Technician role is a great entry level position to kick-start your career in technology and provide a career path that could lead to a future in other IT or related field opportunities. We have multiple IT career paths for you!

Our helpful help desk technicians use their awesome problem-solving skills and IT knowledge to assist customers with connection, software configurations, and outage issues and decide when to escalate an issue or dispatch field technicians to resolve service troubles.

The shift we are looking to fill is from 12:30-9 pm. Your schedule would include every other weekend. This position can be located in a variety of our work locations.

We prefer that you have:
  • AAS degree in computer, IT, networking or related
  • Minimum of 1-year experience in customer service and/or a troubleshooting environment
  • Excellent communication and customer service skills
  • Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone
  • Good analytical and problem-solving skills
  • Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.
  • Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.
  • Intermediate understanding of Internet, phone and cable services is a plus

In return, we offer you a competitive wage and an excellent benefits package.

Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve.

The best employees anywhere, that's the Arvig advantage. Discover your advantage. Apply now!

Find out more about us at arvigcareers.com.


We are unable to sponsor H1B visas.

Women and minorities encouraged to apply.



Posted: 2020-10-03 Expires: 2020-11-03

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Tier I Help Desk Technician

Melrose, MN 56352

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