1+ months


University of Washington
Seattle, WA 98104


Req #: 209949
Appointing Department Web Address: http://www.washington.edu/uwit/employment/
Job Location: Seattle - Other
Posting Date: 09/12/2022 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UWs IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW medical centers, and research operations around the world. UW-IT partners with the University community to enable innovation, learning, discovery, and service by providing critical technology support to all three campuses, UW medical centers, and research operations around the world. Academic Services within UW-IT, develops and provides technologies, learning spaces, classroom support and services that enhance teaching, learning and research at the UW. This division works with UW faculty and departments to use technology to improve learning outcomes and to advance the Universitys academic mission. It collaborates with other UW units and external partners to share and integrate resources and services with a focus on creating efficiencies.

The Student Program, a unit within UW-ITs Academic Services division, develops and maintains systems that support key processes in the student lifecycle - admissions, academic planning, registration, financial aid, and student accounts. We are seeking a Technology Manager to lead a team of senior engineers that develop and support the core Student Information System.

The Technology Manager will:

  • Manage technical staff who support and develop enterprise student systems in both hybrid- and remote-work settings
  • Partner with UWs tri-campus stakeholders to promote student success through wise technology investment and operations
  • Cultivate a culture of operational excellence by leading efforts to mature operations through process improvement, capacity management, and demand shaping
  • Own the strategy and execution for a set of the services provided by the Student Program
  • Lead, in partnership with others, key initiatives in the Student Program and UW-IT Academic Services

    This role is part of a supportive team that will partner with them in these efforts. We are an open, ethical, highly engaged and collaborative community based on trust, transparency and mutual respect. We believe in the importance of quality of life, embracing diversity, making a difference, and having fun. We encourage applicants to apply even if they do not feel they satisfy all of the Desired Qualifications listed below; we understand that it will take some time for the successful applicant to strengthen skills where needed and to develop an understanding of the UW technical environment.

  • Bachelors Degree in Business Administration, Systems Analysis, Information Systems Design, Liberal Arts or Sciences, or similar degree or experience.
  • Four or more years of demonstrated effectiveness in a supervisory role.
  • Understanding of software development processes in a large and complex environment spanning diverse technologies with multiple stakeholders.
  • Demonstrated ability to coordinate and lead others in the completion of a complex goal leveraging established project management methodologies.
  • Demonstrated success building strong relationships with partners, particularly by helping them translate their needs into clear business requirements, ensuring that theyre aware of work status, and serving as a trusted point of contact for Student Program.
  • Experience with one or more aspects of IT Operations including service management, system and service lifecycle management, and security planning.
  • Demonstrated excellent communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
  • Self-starter, able to manage multiple priorities and tasks in a dynamic environment.
  • Ability to deal with trade-offs, conflict, and change management in a collaborative and positive way.

  • Experience in a major higher education institution.
  • Familiarity with systems and processes related to students.
  • Working knowledge or experience with service management methodologies/concepts; experience managing a software-based service and understanding of the ITIL framework.
  • Demonstrated experience managing the operational aspects of business-critical information systems.
  • Ability to develop and present information or proposals that support decision making among a diverse set of stakeholders and business partners.
  • Demonstrated ability to use data to make decisions.

    This position contributes to a collaborative team work environment. Collaboration is supported through group working sessions focused on problem-solving, shared-space working environments, and a variety of communication tools that connect in-office and remote workers.

    While the general working hours are within Monday through Friday, 8 am - 5 pm, this position has a great deal of scheduling and location flexibility to help the incumbent manage non-work commitments. The incumbent at times must be willing to adjust hours to accommodate the needs of colleagues and partners. Events that will occur outside the normal work schedule include, but are not limited to, impromptu staff meetings, client consultations, and system modifications. This position has regular stringent deadlines revolving around the academic calendar that may sometimes require extended work hours.

  • Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.


    Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.


    Posted: 2022-07-19 Expires: 2022-10-13

    University of Washington

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    University of Washington
    Seattle, WA 98104
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