14 days old

Technical Specialist

MSA, The Safety Company
Cranberry, PA 16066
  • Job Code
    146206380
MSA, The Safety Company


Technical Specialist

US-PA-Cranberry Twp

Requisition ID: 2021-5010
Type: Full-Time
# of Openings: 1
Category: Information Technology

Overview

For more than 100 years, our passionate mission of safety empowers us to protect lives.


MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world. We are committed to providing the latest in innovative, best-in class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration. Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose? We hope so.

We are looking for a dynamic Technical Specialist who has strong technical knowledge and aptitude to work in a fast paced desktop support environment. Reporting to the Manager of the Support Center, you will support PC's for various associates, such as the engineering departments as well as other departments at our corporate headquarters. You'll demonstrate your knowledge of PC operating systems, wired and wireless network, peripheral support and strong software troubleshooting skills. If this sounds like an exciting opportunity, then we want to hear from you!



Responsibilities

Description of duties and responsibilities:

  • Provides installation, configuration, testing, and troubleshooting of PC hardware and PC software applications for MSA associates
  • Supports Microsoft Operating Systems, Windows 10, Windows 7, and Microsoft Applications in a corporate environment
  • Supports IOS devices such as iPads, iPhones and MAC PCs.
  • Supports Local Area Networks, Wireless Networks, and TCP/IP protocols
  • Provides Microsoft 365 Support/Administration
  • Provides mobile device support
  • Manages work using Jira issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming issues
  • Proactively identifies and resolves potential customer service problems
  • Recommends and implements changes necessary to improve departmental processes and procedures to improve customer service
  • Manages projects and provides input to develop global standardizations
  • Supports Minitab, Solid Works, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption



Qualifications

Special knowledge, skills and abilities required:

  • Proven analytical and troubleshooting skills with Microsoft Operating Systems, Windows 10, Windows 7, Windows 2003 and Microsoft Applications in a corporate environment
  • Proven analytical and troubleshooting skills with IOS devices such as iPads, iPhones and MAC PCs.
  • Proven Hardware and Software troubleshooting skills
  • Solid problem solving skills
  • Solid communication skills
  • Proven ability to establish and maintain good customer relationships
  • Advanced knowledge of PC Imaging Processes and Software Deployment tools

Education and experience required:

  • High School diploma
  • 3 years of desk top experience
  • Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.
  • Bachelor's Degree in Information Science, Computer Science or related discipline can be substituted for up to 2 years of experience.
  • Experience supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption Advanced knowledge


MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.




PI146206380

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Posted: 2021-09-04 Expires: 2021-10-05
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Technical Specialist

MSA, The Safety Company
Cranberry, PA 16066

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