1+ months

Technical Program Manager - SRE

New York, NY 10007

We are seeking a highly skilled, team-oriented individual to be a Manager: Technical Program Manager for our Site Reliability Engineering teams. The successful candidate will have a passion for incident management, Site Reliability Engineering and infrastructure. They will be an energizing servant leader, an enabler and driver, a self starter and can work in an ambiguous environment, willing to learn and grow, work with technical teams. Possess strong interpersonal communication and facilitation skills, be detail-oriented, thorough and results-focused.


  • Collaborates across various cross functional teams including Engineering, Product, User Experience, Reliability and Security to ensure everyone is aligned to Project/Program goals.
  • Scale and own all programs across the Incident Management lifecycle including: incident response best practices, post-mortem improvement program, and incident reporting/trends.
  • Manage and mentor junior Project Managers for a domain within the organization.
  • In addition to program management responsibilities you must be hands on; working in the capacity of a Scrum Master - Organizing scrum ceremonies, working with product teams to build product roadmaps and assisting in release planning.
  • Lead several technical programs with tight deadlines and dependencies, manage priorities, risks and dependencies.
  • Partner closely with Product and Engineering teams to identify, resolve and promote adoption for reliability initiatives which can then inform strategy, and drive the product roadmap
  • Develop working knowledge of technologies to manage development tasks, identify and resolve issues and effectively communicate with stakeholders.
  • Oversee the day-to-day progress of programs and release initiatives with regard to time, scope, and quality
  • Builds project plans, manage scope and schedule, identify risks and issues and publish status reports.
  • Define key milestones, assess delivery against milestones, communicate teams capacity and progress against milestones to stakeholders and all levels of management in a consistent and transparent manner.
  • Drives to build self-organized development teams and facilitate issue resolution within the team.
  • Defines and owns all engineering process for your teams.
  • Be a part of strategic planning and goal setting for your teams and communicates a clear vision of ones team.
  • Facilitates in release planning and scheduling by providing empirical scrum team statistics, identifying project dependencies and mitigate risks.
  • Works with PMO to establish KPIs and use the metrics to track team progress and decision making.


  • 5+ years as an Technical Program Manager in an engineering organization.
  • Strong understanding of the Software Development project life cycle.
  • Experience with AWS or a cloud-native infrastructure is a highly valued.
  • Experience managing/mentoring a team of Project Managers.
  • Familiar with technical constructs, process and development frameworks.
  • Has planned and executed on complex and large scale cross team initiatives ideally within service / SRE / Infrastructure domains.
  • Has a good understanding of development metrics and the use of dashboards / reports to radiate information.
  • A background in software development is a plus.


Posted: 2020-04-30 Expires: 2020-06-26

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Technical Program Manager - SRE

New York, NY 10007

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