1+ months

Technical Account Manager

New York, NY 10007


Amazon Publisher Services helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web, mobile app and advanced TV publishers of all sizes, including many of comScore€™s global top 100, to help them monetize their content and learn more about their own audiences. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.

We are seeking a Technical Account Manager to join the Amazon Publisher Services€™ Advanced TV team and lead operations for industry-leading Private Marketplace (PMP) solutions for Over the Top (OTT) publishers. In this role, you will have the opportunity to join Amazon€™s quickly growing premium video advertising business and be responsible for technical and operational implementations of advertising solutions for publishers. You€™ll maximize the value our publishers receive from APS€™ suite of advertising products.

· Own supply operational readiness and scalability across multiple major publisher partners for Advanced TV team€™s PMP and other OTT advertising products
· Create and drive execution against OTT PMP launch plans, help identify task owners, communicate risks to stakeholders, propose risk mitigation strategies, and create appropriate technical and operational solutions
· Partner closely with product and engineering on new releases, develop expert understanding of product functionality and train customers and internal stakeholders
· Invent and choose optimal paths for ad trafficking and configurations set up to meet campaign requirements
· Define, monitor and effectively communicate insights and metrics for the PMP program to ensure success for both OTT advertisers and publishers
· Identify bottlenecks to improve troubleshooting efficiency and create SOPs / operational playbooks to scale both demand and supply side operational velocity
· Track and quantify operational inputs for automation requests to overcome onboarding and scaling challenges
· Influence and negotiate for testability, error proofing and simplification features


· Bachelor€™s Degree in Operations Management, Information Technology, Business or related field
· 3 - 5 years of customer facing experience in Ad Operations, Technical Account Management or related roles
· 3 years of experience in Online Advertising


· Video ad tech, product and/or ad ops experience in OTT environments
· Project Management experience managing complex operational projects
· Experience in creating trainings and product readiness plans
· Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data and analyzing trends
· Strong verbal and written communication skills, ability to effectively communicate across a broad range of technical and non-technical people
· Customer-driven product thinking and ability to identify and prioritize product requests
· Understanding of technical operations of advertising systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2021-07-30 Expires: 2022-09-02
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Technical Account Manager

New York, NY 10007
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