1+ months

(Systems Reliability) Engineer/Senior Engineer, IT Systems

American Airlines
Dallas, TX 75201

Location: DFW Headquarters Building 7 (DFW-SV07)   
Additional Locations: None
Requisition ID: 61029 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This Systems Reliability Engineer will work as part of the Contact Center Platform, Voice Services Team to maintain and enhance the quality of the Voice product to prepare for future scale.
  • This individual will assist with platform and configuration updates, coordinate with internal product teams and external venders to ensure requirements are met, and communicate with the vendor on issues and platform roadmap.

What you'll do

  • Knowledge and experience with monitoring and alarming processes and technology
  • Experience operating with cloud service platforms
  • Ability to stand up a new cloud environment 
  • Determine system interactions and dependencies with other applications and components within the Voice Services product 
  • On-call support as needed based on rotation and severity of issues
  • Route defects to appropriate internal/external squads for defect remediation 
  • Responsible for managing AA problem management policies 
  • Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm  
  • Define monitoring types and thresholds to implement 
  • Experience and understanding of Session Initiation Protocol (SIP), 5+ years of experience  
  • Experience with Sessions Boarders Controllers (SBCs), 5+ years of experience 
  • Knowledge of SSL Certs  
  • General Networking knowledge 
  • Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
  • Participate in weekly calls to understand changes being implemented to the systems
  • Call Center platform experience 
  • Experience of forecasting and capacity planning of system and network resources 
  • Experience with cost efficient provisioning of resources 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years of experience as a systems or infrastructure engineer, including backup engineering

Preferred Qualifications- Education & Prior Job Experience

  • Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
  • 1-3 years of experience in EKS Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
  • 1-3 years of knowledge with Linux environments
  • Working knowledge of databases:  Oracle, SQL, etc. 
  • Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
  • Knowledge of Web Servers (Nginx, Apache, etc.)
  • Ability to work effectively in a fast-paced changing environment
  • Ability to multi-task and prioritize

All you'll need for success

Skills, Licenses & Certifications

  • Ability to analyze complex problems and implement solutions and/or workarounds
  • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
  • Demonstrated experience with:
    • Red Hat Enterprise Linux Server – Release 6
    • NetBackup 7.6
    • DD Boost for Oracle RMAN on Linux, Solaris, and Windows
    • IBM tape libraries TS3200 and TS3584
    • Quantum tape libraries I40 and I80
    • Data Domain appliances DD7200, DD2500, DD620, DD160
    • Data Domain DLM1020 for use with IBM mainframe platform
    • VMWare and NetApp backups
    • ITIL and ITSM models
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
  • Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Proficiency in Agile project management methodology, specifically within the infrastructure area
  • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 61029 


Posted: 2022-06-04 Expires: 2022-08-26
Sponsored by:
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(Systems Reliability) Engineer/Senior Engineer, IT Systems

American Airlines
Dallas, TX 75201

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