25 days old

Supervisor, Flight Service Administration

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40903 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  •  Responsible for managing and providing flight attendant and management support on a wide variety of topics including Intermittent FMLA, Jury Duty & Military Leaves.

What you'll do

  • Manages the daily operation of a team of support staff and management team members that services our Flight Attendants and frontline management on a variety of administrative needs
  • Engages team members to manage high volume, prioritize well, accomplish team goals and deliver exceptional customer service
  • Liaisons between numerous levels of management & external stakeholders to ensure an easy transition to being away from work
  • Actively monitors performance and continuously seek improvement, reward passion and drive
  • Provides team members with the tools they need
  • Ability to motivate team, actively communicate and ensure collaboration
  • Ability to build effective relationships
  • Promotes empowerment of the team, ensuring that each team member is fully engaged and making a meaningful contribution, and encourages a sustainable pace with high-levels of quality for the team
  • Oversees the new hire onboarding process for new hire flight attendants
  • Works with manager to provide guidance on streamlining administrative procedures
  • Oversees quality control and consistency within the qualification team
  • Creates an environment of an open door policy to work through issues to achieve team resolution
  • Collaborates with Crew Scheduling, Crew Compensation, Flight Service Contract Administration, Crew Coordination, APFA, PBS Administration, and various FOS Teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​​High school diploma or GED equivalency
  • Knowledge of AA and Flight Service policies, procedures, agreements and JCBA language

Preferred Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree or equivalent experience
  • 3 years experience leading and supervising a team

Skills, Licenses & Certifications

  • Strong organizational, interpersonal, oral and written skills Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
  • Ability to maintain a high level of professionalism and discretion
  • Strong leadership skills to lead a team and inspire others
  • Provides coaching as appropriate and when necessary
  • Ability to effectively addresses conflict
  • Ability to work effectively under extreme deadline pressure
  • Knowledge of Bidding Systems, PBS, PTS, ETB, ROA, ROTD, AVBA systems
  • Ability to maintain and analyze data reporting

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40903 


Posted: 2021-03-17 Expires: 2021-04-16
Sponsored by:
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Supervisor, Flight Service Administration

American Airlines
Fort Worth, TX 76102

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