11 days old

Sr. Srvc Desktop Field Support Technologist - 90294977 - Wilmington

Wilmington, DE 19801

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move Americas workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Senior Srvc Desktop Field Support Technologists primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also work with internal customers and IT stakeholders to provide innovative solutions to technical challenges as they are considered the subject matter contributor. In a consultative role, they may support multiple projects as a technology contributor.. Works on moderately complex tasks projects and IT support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.

Researches and analyzes technologies within area of required expertise.

Comply with all safety requirements and instructions, campus includes active train yards, warehouses, mechanical facilities, and office spaces.

Excellent proactive communication, time management and follow through skills/ expertise with MS Office suite applications

Proficiency/expertise using Service Now Incident Management and Change Management application, or other Incident Management tools

Ability to move about within the campus site including using stairs or ladders when necessary. Campus includes active train yards, warehouses, mechanical facilities, and office spaces. Occasionally carry items, up to 50 lbs. as needed.

Demonstrated ability to take role assisting in project coordination and execution

Experience with onsite desktop support with desktop PC's, laptops, mobile devices, (iOS & Android), and peripherals.

Comp TIA A+ or equivalent, or Network + or equivalent certs.

May assess emerging technologies and evaluate new products or tools for the organization.
Makes recommendations to management to influence long-term technology strategy and planning for multiple business units.
Assists in the development and analysis of source selection strategies.
Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
Serves as a consultant for issues.
Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project. Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
Helps design innovative solutions using new technologies. May recommend short-term alternatives when appropriate.
Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Helps to brainstorm possible solutions and evaluates alternatives against decision criteria.
Assists in the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Directly works with vendors during the problem resolution process as needed.
Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. Provides support for Sr. Principal Technologist's representation of Amtrak at relevant industry forums.
Effectively perform all IT Controls as applicable.

Bachelors degree in computer science or engineering plus 3+ years relevant experience or 7+ years of relevant work experience as subject matter expert required to satisfy education and experience requirements.
Must possess good communication and interpersonal skills, work well with others in an integrated team environment and must be self-sufficient.
Exposure to and/ or working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.

Bachelors degree in computer science or engineering plus 5+ years relevant experience

Must have excellent oral and written communication skills.


Requisition ID:62201
Posting Location(s):Delaware; Indiana
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire.We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Information Technology|| Corporate Jobs



  • Transportation
Posted: 2021-07-13 Expires: 2021-08-13

Amtrak, the national rail operator, connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day — at speeds up to 150 mph — to more than 500 destinations. Amtrak is the operator of choice for state-supported corridor services in 17 states and for four commuter rail agencies.

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Sr. Srvc Desktop Field Support Technologist - 90294977 - Wilmington

Wilmington, DE 19801

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