1+ months

Sr Mgr Performance Management - 90336051 - Washington

District of Columbia, DC

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move Americas workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Sr Manager Performance Management role will be responsible for leading a data driven approach towards managing performance. This approach will have 4 primary areas of focus:Creating/maintaining our analytical toolkits, creating business processes to monitor performance, leading matrix initiatives to address performance opportunities and leading ad-hoc analysis.

Initially the role will lead the team to build our analytical foundation with a focus on data aggregation, analytic tools selection and creating reports focused on data sense making that heavily utilize data visualization. With the foundation in place, the leader will pivot towards performance management of the business. In leading this function, the role will utilize management tools such as benchmarking, comparable, and driver disaggregation to identify areas of opportunity. Once the areas of opportunity are identified the role will be responsible for ensuring internal stakeholders have problem awareness and have the support needed to remedy. When resources are not available to address the problem, this role may function as a lightweight project manager ensuring we drive solutions.


  • Direct and oversee the creation of the departmental data foundation, this will require expertise on multiple datasets across ops, commercial and finance
  • Oversee the development of repository of self-service performance reports for a variety of stakeholders
  • Strategically enhance performance by reviewing improvement opportunities, determine ownership to address performance opportunities to lead the solution
  • Facilitate performance management sessions ensuring the subject matter experts have awareness, alignment, and a path to address
  • Direct and oversee the ad-hoc analysis as needed some of which may address business opp. vs. performance opp.
  • Collaborates with senior managers system-wide to facilitate the movement of the SSSL plan
  • Partners with internal departments such as Operations, Planning, Marketing, Terminal Operations, and maintenance facilities as appropriate.
  • Directs a team of 2-3 performance managers, including at least 1 with SQL, Python/R skill set


  • Bachelors Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
  • 9-12 years of relevant experience preferred
  • Strong experience in analytical role and create analytical models
  • Experience solving business problems with data visualization
  • Experience setting strategy that incorporates the performance management discipline
  • Extensive experience working directly with 3rd party stakeholders, and internal customers
  • Strong strategic and analytical skill set
  • Leadership experience in strategic environment
  • Experience evaluating operational information from corporate and market data repositories
  • Collaborative work style and experience in working with cross-functional teams and numerous stakeholders
  • Strong written and verbal communication skills including ability to prepare and make effective presentations to senior leadership
  • Ability to effectively facilitate change and innovation and communicate complex concepts at all levels
  • Strong skills in Microsoft Office, especially Excel, and experience in data analysis
  • Data and technical fluency enabling effective communication with IT stakeholders
  • Advance knowledge in Excel and experience writing SQL
  • Ability to train and develop team member data management and data analysis skill set
  • Ability to create, specify and communicate clear business problem statements
  • Experience creating an approach / framework for addressing complex problems
  • Strong analytical skill set to identify root causes and shared organizational understanding
  • Ability to leverage strengths of subject matter experts to synthesize information and create solutions
  • Highly skilled communicator, that will utilize a variety of written and verbal mediums to drive alignment towards a shared vision
  • Highly skilled interpersonal skills will work across internal and external stakeholders who have expertise in all aspects of passenger rail
  • Strong leadership, management, and interpersonal skills
  • Self-starter with demonstrated strengths managing multiple projects simultaneously and driving them to completion.
  • Proven skills at cultivating strong working relationships and driving collaboration across multiple business and technical teams.
  • Proven influencing skills; able to work with various business partners who may have competing goals while maintaining productive relationships.


  • MBA
  • 12+ years of relevant experience preferred
  • Years of work experience to include
  • 5+ years of experience in an analytical role
  • 5+ years of experience creating analytical models
  • 5+ years of experience solving business problems
  • 3+ years of experience with data visualization
  • 3+ years of experience working with 3rd party stakeholders
  • 3+ years of experience leading a team
  • 3+ years of experience managing across divisions
  • Experience with data visualization tools a plus


  • Must have excellent oral and written communication skills.

Requisition ID:108061
Posting Location(s):District of Columbia; Illinois
Job Family/Function:Research & Strategy
Relocation Offered:Yes
Travel Requirements:Up to 25%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Research & Strategy|| Corporate Jobs



  • Transportation
Posted: 2022-08-02 Expires: 2022-10-29

Amtrak, the national rail operator, connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day — at speeds up to 150 mph — to more than 500 destinations. Amtrak is the operator of choice for state-supported corridor services in 17 states and for four commuter rail agencies.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr Mgr Performance Management - 90336051 - Washington

District of Columbia, DC

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast