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As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Sr. Manager, IT Physical Security Systems Operations & Maintenance (i.e., security badging technology, video Surveillance and other security products) owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s).The Sr. Manager IT, Physical Security Systems Operations & Maintenance works on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing matrixed resources, responsible for systems analysis, design development, integration enhancement, maintenance, and support.

These solutions must be aligned with business and IT strategies and in compliance with the organizations architectural standards. Sr. Managers IT, Systems Design & Development are involved in the Full Systems Development Life Cycleand therefore are responsible for designing, coding, testing, implementing, and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation incomponent and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations.Individuals must be able to adjust to constant business change. Managers also provide client support, consultation and subject matter expertise for system development, maintenance, and support.

ESSENTIAL FUNCTIONS:

Responsibilities include, but may not be limited to, the following:

• Oversee the state of good repair program and electronic physical security asset lifecycle management program, inclusive of budget and strategy.
• Manage the physical security systems support personnel and processes.
• Reporting of system health via dashboards, reports and presentations.
• Manage projects related to health monitoring, continuous improvement and performance metrics of physical security systems.
• Contract management and vendor oversight of operation and support vendors
• Support physical security project transition to O&M through IV&V, testing and go-live readiness activities.
• Draft and oversee standard operating procedure documentation.
• Maintain system documentation library of system as-builts, architecture and lifecycle replacement schedule.
• Coordinate system support activities with the service desk, field support, ENEC, Cybersecurity and other DT horizontal services.
• Works with business partners to understand business needs.
• Duties include communicating needs and priorities and providing feedback on pricing and investment.
• Measures service performance and implements improvements as needed.
• Manages the improvement processes that impact customer satisfaction and relationships.
• Owns the designated processes and is accountable for ensuring that establishes processes are followed.
• Participates in the development of IT budgets. Tracks and takes appropriate steps to stay within budget.
• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelors Degree in related technical/business areas with 9+ years relevant experience or equivalent work experience in leading an IT support organization.
• 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems.
• Strong expertise in developing and deploying access control, video surveillance and intrusion detection systems.
• Experience with Genetec Security and Lenel Onguard systems or equivalent technologies
• Requires experience in managing teams and building relationships with people at a variety of levels.
• Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.

PREFERRED QUALIFICATIONS:

• Masters Degree in technical/business or equivalent
• 11+ years relevant work experience preferred.
• Genetec Security Center and Lenel Onguard certification
• Has delivered multiple projects using Agile scrum methodology.
• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.
• Have utilized Microsoft Project, SharePoint, Atlassian tools such as JIRA, Confluence, and ServiceNow
• Domain knowledge of transportation systems
• PMP and Agile Scrum certified.

WORK ENVIRONMENT:

• Work is performed remotely.
• May require travel up to 20% of the time.
• Requires on-call status.

The salary range is$141,660 - $183,600 Sr Mgr DT Sys Design & Dev.Payis based on several factors including but not limited to education, work experience,certifications,internal equity,etc. Depending on an employees assigned worksite orlocation, Amtrak may consider a geo-pay differential to be applied to the employees basesalary. Amtrak may offer additional incentive and pay programs to recognize and rewardour employees, including a short-term incentive bonus based upon factors such as individualand company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers acomprehensive benefit package that includes health, dental, and vision plans; health savingsaccounts; wellness programs; flexible spending accounts; 401K retirement plan withemployer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses;Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirementbenefits; and rail pass privileges. Learn more about our benefits offeringshere.

Requisition ID:159828
Posting Location(s):District of Columbia
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.