1+ months

Sr. Manager - Talent Activation

Tempe, AZ 85281

ADP is hiring a Sr. Manager, Talent Activation


This is an exciting role with plenty of growth potential in one of ADP’s largest and fastest growing businesses within our HR Outsourcing business Unit.  This role will be responsible for the daily activities of a high-volume HR Client Shared Service Center team to ensure efficient and effective delivery of optimal service. You will be expected to plan for and anticipate a 20% or greater growth in service volume per year. You will have the opportunity to take make your mark on process improvements to help with our employees and clients needs. Handling all escalated client service and human resources issues for the team. Determines training requirements. Provides continual communication to ensure effective client support.



  • Leads all daily activities of the HCM Talent Service group supporting a team of Talent Specialists and 25k+ clients nationwide.
  • Manages Talent Specialists implementing & support Talent Technology and delivering best practices around Talent Strategies to enable via the technology.  Ensure service and support is delivered in an effective and timely manner.
  • Ensures that all service is provided within established Service Level Agreements (SLA's). Services provided include but not limited to: Workforce Now ATS, Performance Mgmt, Comp Mgmt modules, Data Cloud Analytics & Benchmarking, Talent Strategy best practices.  
  • Identifies new service opportunities for the Shared Service Center and provides relevant research data to warrant consideration for implementation.
  • Drives best practices and standardization of all Shared Service Center processes.
  • Constantly monitors Shared Service Center processes and procedures for update and improvement opportunities.
  • Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning.
  • Provides periodic performance feedback versus objectives and conducts annual performance reviews on all associates.
  • Responsible for department hiring, training, and terminations as required.
  • Monitors telephone and email interactions to ensure consistent Service via Service Culture behaviors is being delivered on all communications and that information communicated is accurate. 
  • Provides specific feedback to direct reports.
  • Closely monitors group telephone and e-mail service levels.
  • Coaches and counsels associates on proper call strategy techniques and proper email communication format.
  • Monitors department satisfaction survey scores and provides appropriate feedback and coaching to team members.
  • Thoroughly investigates any negative survey results and provides proper remedy.
  • Assists in the development and implementation of policies and procedures.
  • Reviews and analyzes department reports and submits to Director and HR Administration according to scheduled deadlines.
  • Provides detailed reports at the management level.
  • Determines the team's ongoing training requirements and schedules as needed.
  • Ensures timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team.
  • Provides continual communications to enhance HR Services effectiveness in dealing with critical issues.
  • Verifies that all services are legally compliant to all state and national regulations.


A little about ADP

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos


Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos


Required Qualifications:

  • 5+ years’ experience in a manager or lead role.
  • Experience working in Service Management, HR Services, Call center and/or Implementation is required.


Preferred Qualifications: Preference will be given to candidates who have the following:

  • BA/BS Degree in Human Resources Management or, Business preferred or equivalent in experience and education. PHR or SPHR Certification preferred.
  • Background in a Client Service Center and in-depth working knowledge of overall department operations.
  • Knowledge of Talent strategies and best practices.  Knowledge of Workforce Now or other Talent applications.
  • Strong knowledge of Talent subject matter and related services, consultant experience preferred.
  • Proven proficiency in prioritizing critical issues and identifying team training needs.
  • Ability to assess performance and provide motivational support to team personnel required.
  • Effective communication skills required, as well as a demonstrated proficiency in time management and conflict resolution necessary.
  • Must be able to work under pressure.
  • Strong team player as well as individual contributor.
  • Strong customer focus.
  • Self-starter who is customer focused, possessing solid problem solving skills and team building skills.
  • Self-starter who is customer focused, possessing solid problem solving skills and team building skills.
  • Possess excellent writing and oral communication skills.
  • Ability to be successful in a fast paced, matrixed and results-oriented environment


You'll love working here because:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.


What are you waiting for?

Apply now! Jobs.adp.com



Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



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Posted: 2022-06-08 Expires: 2022-09-03
Sponsored by:
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Sr. Manager - Talent Activation

Tempe, AZ 85281

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