1+ months

Sr. Data Analyst - Branch Operations Analytics - Tablet Applications | Decision Sciences | CCB

Columbus, OH 43215
  • Job Code

Chase Consumer & Community Banking (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. The Decision Sciences organization is a centralized analytics function within CCB that supports each sub-line of business with a broad range of analytics, modeling, and strategic support. The Branch Operations Analytics organization sits within Consumer Banking Decision Sciences and supports the retail business to influence the capture of new data to be used in the broader analytics community, and analysis on the performance and adoption of new employee-facing technology, such as tablets, being rolled out to our branch network.

The Branch Operations Analytics organization is looking for analytical and business-minded Associate with strong report design, visualization & analysis skills. This team supports the Branch Operations Product team, which is responsible for technology in our branches, and this role will primarily focus on supporting these applications. These applications are becoming an integral part of the customer experience in our branches and are used to manage the lobby and quickly service customers, leading to an overall improved employee and client experience. Our team works closely with Business & Technology partners to:

  • Developing key data capture requirements for new branch applications or features so that information can be available in our central data warehouse for the benefit of the business and entire analytics community
  • Design impactful visualizations using tableau to provide trends and insights with the ultimate foal of driving wider adoption
  • Lead/consult as a subject matter expert on this data so that other analysts and stakeholders can leverage the information for a more understanding of the customer experience in our branches, beginning in the lobby
  • Design reporting packages and KPIs to provide data at the network and branch level to highlight top performers and areas of opportunity
  • Support key business initiatives including business cases to fund the build out of new functionality and applications

Keyword: consumer%20banking

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Sr. Data Analyst - Branch Operations Analytics - Tablet Applications | Decision Sciences | CCB

JPMorgan Chase & Co.
Columbus, OH 43215

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