As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world™s leading companies including Amazon, Marriott International, Southwest Airlines, and United Airlines.

Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.

This position is on the Card Product Portfolio Transformation Management Team within Chase Card Services, a key business within Chase™s Consumer & Community Banking Group. This role will report directly to the Executive Director, Portfolio Management.

Responsibilities

The Sr. Associate, Portfolio/Program Manager will be a talented individual Accountable for planning, directing and coordinating activities for complex work efforts to accomplish goals and objectives within a specified timeframe while improving the maturity of agile practices and driving business agility.

• Facilitates the execution and delivery of moderately complex non-IT & IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets
• Collaborates with key stakeholders, vendors and program/project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met
• Develops, tracks and oversees project budgets
• Communicates with work efforts stakeholders and provides insight on issues
• Removes obstacles and impediments to ensure business and operational objectives are met
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management
• Drives the adoption and sustainment of changes within the organization

Qualifications:

• Bachelor's Degree required
• Minimum of 4 years of relevant experience in project or program management, including planning, tracking and delivery preferably across digital, banking, financial services and/or payments industry
• Experience in Discovering, Planning and Execution and execution experience delivering complex work efforts working with recognized program and/or project methodologies
• Knowledge of program/project management tools (e.g. Jira, Jira Align) and methodologies (e.g. Scrum, Kanban, SAFe)
• Ability to perform Change Management by conducting impact analyses, assess change readiness and identify key stakeholders to assist with the change

Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world™s leading companies including Amazon, Marriott International, Southwest Airlines, and United Airlines.

Our teams of talented, diverse and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs like our Business Resource Groups, which offer access to leadership, networking and development opportunities.

This position is on the Card Product Portfolio Transformation Management Team within Chase Card Services, a key business within Chase™s Consumer & Community Banking Group. This role will report directly to the Executive Director, Portfolio Management.

Responsibilities

The Sr. Associate, Portfolio/Program Manager will be a talented individual Accountable for planning, directing and coordinating activities for complex work efforts to accomplish goals and objectives within a specified timeframe while improving the maturity of agile practices and driving business agility.

• Facilitates the execution and delivery of moderately complex non-IT & IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets
• Collaborates with key stakeholders, vendors and program/project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met
• Develops, tracks and oversees project budgets
• Communicates with work efforts stakeholders and provides insight on issues
• Removes obstacles and impediments to ensure business and operational objectives are met
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management
• Drives the adoption and sustainment of changes within the organization

Qualifications:

• Bachelor's Degree required
• Minimum of 4 years of relevant experience in project or program management, including planning, tracking and delivery preferably across digital, banking, financial services and/or payments industry
• Experience in Discovering, Planning and Execution and execution experience delivering complex work efforts working with recognized program and/or project methodologies
• Knowledge of program/project management tools (e.g. Jira, Jira Align) and methodologies (e.g. Scrum, Kanban, SAFe)
• Ability to perform Change Management by conducting impact analyses, assess change readiness and identify key stakeholders to assist with the change

Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders