17 days old

Specialist/Senior Specialist, Communications

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40163 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​​This job is a member of the Flight Service Team within the Customer Experience Division.
  • ​Responsible for developing, delivering and increasing the effectiveness of communications to over 28,000+ flight attendants on behalf of Flight Service.

What you'll do

  • Responsible for a broad communications suite including digital/web, email, internal systems and social media to ensure that a remote workforce, and their leadership teams, stay plugged into mission-critical information, policy and procedure updates as well as commercial updates such as onboard dining, retail, entertainment and loyalty programs
  • Writes and edits copy for a variety of internal communications channels - adhering to American's editorial style and tone of voice
  • Proactively strategizes, creates and executes communication campaigns to engage employees, developing editorial plans that will effectively use Flight Service and American’s existing communications channels in new, more collaborative ways
  • Works closely with company officers, senior leadership team and various business units throughout the airline to ensure Flight Service is top of mind
  • Presents complex information in a digestible way
  • Advises and coordinates strategy for centralizing communications to numerous workgroups, fostering relationships with departmental communications leads
  • Builds trust as a communications advisor to share expertise and guidance
  • Leads large scale special projects

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's Degree in Journalism, Public Relations or Strategic Communications or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

  • ​Previous commercial airline experience
  • 2 years related professional experience in journalism and/or strategic communications
  • Mastery of AP style

Skills, Licenses & Certifications

  • ​Ability to use web publishing and content management systems
  • Knowledge of Microsoft Office including Word, Excel, Outlook and presentation development for executives
  • Ability to use PC (Windows) and Apple (iOS) products
  • Ability to strategize and execute challenging projects on deadline and on budget
  • Ability to delve into complex business issues and explain them to frontline team members in a clear, understandable way
  • Ability to work independently and on a team
  • Keen attention to detail and accuracy
  • Adept at time management and ability to work under tight deadlines
  • Ability to use web publishing and content management systems
  • Results oriented

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40163 


Posted: 2021-01-09 Expires: 2021-02-08

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Specialist/Senior Specialist, Communications

American Airlines
Fort Worth, TX 76102

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