5 days old

Specialist, Manning and Planning - Peru LIM

American Airlines
Lima, Lima 15001

Location: Torre Siglo XXI MainOff ResOff (LIM-CTY3) 
Requisition ID: 48262 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • The Manning and Planning Specialist provides support to overall workforce schedule development, implements schedules and ensures staffing levels for the Lima Reservations office coincide with Intl MPP requirements.
  • Additionally this resource will generate reporting, provide feedback on schedules analysis and has a strong working knowledge of real time RES operations staffing curves and call center metrics.
  • This position may also be called upon to cover for supervisors during vacation periods.

What you'll do

  • Support RES office capacity planning, scheduling and real time resource management
  • Organize monthly and Quarterly biddings in coordination with MPP and publish schedules on time and seatmap according to the schedules
  • Coordinate and publish CORE schedules monthly
  • Organize departmental schedules locally including trainings, monthly TBMs, vacations, OVT request according to MPP strategy 
  • Organize office special coverages including arrangements for recruiting temporary full time agents
  • Organize annual vacation bidding
  • Prepare and send Payroll exceptions reports to accounting for processing
  • Keep headcount updated and inform MPP and Accounting any exceptions that might affect bidding or payroll respectively (Maternity leave, resignations, change of status, among others).
  • Keep sick leave counts records, absences and vacations of all RES personnel
  • Collect medical certificates, absences notifications and inform accounting of absences which require social security paperwork
  • Coordinate maternity leave and nursing allotted time with agents
  • Run and send information/reports to management and specific departments as required
  • Understands and communicates corporate policies and procedures
  • Participate in conference calls/meetings as required
  • Seek opportunities for continuous improvement in operational handling and recommend for simplification of processes and improve operational efficiencies

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Be an agent with at least one year seniority in the Company, RES knowledge and experience would be an asset
  • Proven above average interpersonal and organizational skills 
  • Must be able to effectively multitask to meet the demands of the position  
  • Demonstrates strong leadership and resolution skills, initiative and good judgment
  • Excellent writing and oral communication skills in English and Spanish
  • Be able to work a variety of shifts (including overnight, weekend and holidays) according to operational needs
  • MS Office proficient

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: You’ll have access to your health benefits to help you stay well. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.



This job will continue to be posted until at least September 19th. If interested, please apply prior to this date.


Requisition ID: 48262 


Posted: 2021-09-11 Expires: 2021-10-11
Sponsored by:
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Specialist, Manning and Planning - Peru LIM

American Airlines
Lima, Lima 15001

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