You will monitor the regulatory compliances and call effectiveness attributes in English and Spanish for Client Care Specialist, Home Lending Advisors and Phone Account Specialists
You will communicate regularly with stakeholders to provide consistent feedback on call review results.
You will constantly focus on customer service and all regulatory process flows that lead to delivering best in class service.
You will reconcile quality review results with Compliance.
You will complete the comprehensive review to ensure compliance and effectiveness of customer phone interactions of CCS and Account Specialists to firm™s policies and regulatory guidelines.
