30 days old

Service Representative

Board of Pensions of the Presbyterian Church (U.S.A.)
Philadelphia, PA 19103
  • Job Code

The Board of Pensions of the Presbyterian Church (U.S.A.) in Philadelphia is seeking a Service Representative. Reporting to the Plan Services Lead, this position provides an excellent and distinctive service experience as a part of the Plan Operations Team by responding to phone, email, and secure benefits portal inquiries. You will also research, interpret, and share comprehensive Benefits Plan information with members; process transactions using expertise, tools, and technology; and provide technical support for the secure benefits portal to help members make informed decisions about benefits, ensuring plan members can fully utilize the benefits, programs, and services available to them. In addition you will provide assistance with Employer Agreements, ensure compliance with procedures, and demonstrate sensitivity to members while maintaining quality and production standards. This individual interacts collaboratively and effectively with other teams and escalates complex requests and questions to specialized support staff as needed.

The Ideal Candidate Possesses

  • Bachelor's degree;
  • More than 3 years of experience in customer service, employee benefits administration preferred;
  • Exceptional customer service and a high level of creativity, enthusiasm and strong inter-personal skills;
  • Proficiency with typing and customer care technologies, Salesforce preferably;
  • Exceptional listening, oral, written and interpersonal skills;
  • A desire to work in a call center setting;
  • A willingness to work overtime or modified hours when required; and
  • The ability to effectively work remotely, utilizing an uninterrupted internet connection, as required.

The Ideal Candidate Strongly Desires to Serve the Board of Pensions with an ability to

  • Keep current with plan, program, and administrative changes, demonstrating a high level of knowledge and awareness to plan members;
  • Understand the needs of members to respond with professionalism and compassion;
  • Problem solve, critically think, demonstrate effective time management; interpret and effectively communicate comprehensive benefits information, making every service interaction a personalized and seamless experience;
  • Take initiative to deliver service within a highly motivated, fast-paced, results driven environment requiring quick turnaround and quality output;
  • Thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), the church polity, and the nature and expectations of our plan members; and serve all members of the Benefits Plan of the Presbyterian Church (U.S.A.).

View our WeServe video and see and hear from prospective colleagues at the Board of Pensions. If you believe you have the professional and personal credentials to join us as a colleague and would like to support the Board of Pensions as we serve more, serve better, and serve the Church, please apply at: http://pensions.hrmdirect.com/employment/job-opening.php?req=1615321&&#job

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is committed to engaging the entire Church in becoming inclusive of diverse racial, ethnic, cultural, and language groups. As an agency of the Church, we share in and align with its values. Our staff is diverse in gender, ethnicity, religious beliefs, sexual orientation, and generation, reflecting the community around us. Our different perspectives foster creativity, and mutual respect enables us to execute the ideas that creativity generates.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer.



Posted: 2021-05-18 Expires: 2021-06-18
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Service Representative

Board of Pensions of the Presbyterian Church (U.S.A.)
Philadelphia, PA 19103

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