12 days old

Service Delivery Manager

Campus Management
Boca Raton, FL 33433
  • Job Code
    123410124
Campus Management

The Service Delivery Manager is responsible for delivering and coordinating the delivery of CampusNexus Student Application Administration services to customers. This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed. CMC offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

  • Serves as the primary customer contact relative to service delivery needs and management
  • Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
  • Facilitates and coordinates communication between various customer stakeholders
  • Facilitates and coordinates communication between customer stakeholders and various Anthology departments as needed
  • Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
  • Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
  • Assists business owners in translating concepts to written requirement
  • Ensures reporting is consistent and accurate, troubleshoots issues as they arise
  • Gathers and analyzes data to support various business processes
  • Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommends system configurations and proposes business solutions where appropriate
  • Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
  • Provides customer service to all stakeholders regarding system and reporting
  • Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
  • Communicates the current status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
  • Coordinates application of hotfixes, patches, and version upgrades
  • Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
  • Performs ad-hoc system training as needed
  • Resolves system support requests

Skills and Experience

Required:

  • Minimum five years of experience in system administrator role relating to CampusNexus Student or equivalent experience
  • Ability to maintain composure under pressure
  • Good interpersonal, written, oral communication skills and technical documentation skills
  • Must be self-motivated and self-directed with keen attention to detail

Desired:

  • Experience with MS SQL
  • Experience with MS SSRS and Power BI
  • Business Analyst experience
  • Executive/Senior Management communication experience
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI123410124

Categories

Posted: 2020-09-08 Expires: 2020-10-09

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Service Delivery Manager

Campus Management
Boca Raton, FL 33433

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