19 days old

Service Center Assistant

Amherst College
Amherst, MA 01002
  • Job Code
    121585350


Amherst College invites applications for the Service Center Assistant position. The Service Center Assistant is a full time, year-round position, job group and level AO-2. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Facilities Service Center is the first point of contact and initial coordinator for most maintenance related service requests on campus. The Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general Facilities related communications with the campus community. This person greets a diverse set of customers, receives and transmits messages via telephone, email, and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data.

Summary of Principal Duties and Responsibilities:

Customer Service
  • Provides front-line customer interaction and support
  • Receives work requests through a CMMS portal, email, telephone calls, walk-ins and directly through our work order management system, and enters these requests into our CMMS
  • Discerns the urgency of a request, as well as obtains the exact information needed to dispatch our technicians to complete the work order
  • Effectively communicates with a diverse set of staff, faculty, and students

Clerical, Data Management, Work Order Processing & CORI Processing
  • Creates daily and weekly reports to track preventive maintenance work orders
  • Coordinates communication and corresponds with customers and Facilities staff.
  • Orders and maintains supplies
  • Initiates and follows up on service requests with outside vendors and contractors
  • Maintains files and provides other clerical duties including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians
  • Collects and secures confidential information to submit CORI checks for contractors/vendors

Financial Duties
  • Monitors and tracks reimbursable work requests and provides statements to customers
  • Posts all labor and materials utilized to complete each work request
  • Assists with month-end processing and financial period closeout, as needed

QUALIFICATIONS

Required:
  • High School Diploma or equivalent
  • Excellent customer service, interpersonal, organizational, and time-management skills
  • Demonstrated verbal and written communication skills including the ability to follow written and verbal instructions
  • Moderate math skills including adding and subtracting
  • Attention to detail
  • Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
  • Commitment to working within a diverse and inclusive community
  • Working knowledge and experience with both Microsoft Office and Google G Suite

Preferred:
  • Associate's Degree plus specialized training with Microsoft Office and Computerized Maintenance Management Systems (CMMS.)
  • Customer service training
  • Bookkeeping/ Accounting
  • Data entry and typing training/experience
  • Familiarity with CMMS systems
APPLICATION INSTRUCTIONS

Interested candidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will begin immediately and will continue until the position is filled.
ABOUT AMHERST COLLEGE
Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about 1,800 students from 48 states, plus Washington, D.C., Puerto Rico, and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm ; three museums: Emily Dickinson Museum , Beneski Museum of Natural History and Mead Art Museum ; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!



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Posted: 2020-07-15 Expires: 2020-08-15

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Service Center Assistant

Amherst College
Amherst, MA 01002

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