1+ months

Senior Support Engineer Job

SAP
Plano, TX 75074

Requisition ID: 254865
Work Area: Customer Service and Support
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: 06/09/2020

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Job Title: Senior Support Engineer

 

Location: Plano, TX (and various client sites nationwide)

 

Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at our office location in Plano, TX (and various client sites nationwide) responsible for Application Process Design and Implementation to define customer process model and execute discovery workshop.

 

Expectations and Tasks: Design and implement application architecture. Implement, test, train applications and processes. Optimize business processes. Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule-based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). 80% travel required to various client sites nationwide.

 

Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Information Technology, Business Management, or a related field of study and 5 years of experience required.  The company will also accept a Master's degree and 3 years of experience. Employer will accept pre-bachelors degree experience.

 

Work Experience: Experience must involve 3 years in the following: Develop and maintain strong customer relationship and work to be recognized as a Trusted Advisor; Capture and report how the engagement is driving business value to the customer; Focus on critical incidents (including escalated, P1, action-plan, custom code, SLA forwarded directly to development level, not picked up by other groups in time, etc.); Support the daily operation end to end across all landscapes; Collaborate with System Integrator (SI) driving to successful implementation of MII, NLS and BW on HANA; Facilitate and provide recommendations for optimize process on HANA database; Perform root cause analysis and provide recommendations in complex environments; and experience in implementing OCC methodology with SAP Solution Manager to support operation and business indicators. 80% travel required to various client sites nationwide.

 

Travel: 80% travel required to various client sites nationwide.

 

Internal use only: reference code lhrs4262

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: ERP, Engineer, SAP, Computer Science, Business Manager, Technology, Engineering, Management

Categories

Posted: 2020-06-11 Expires: 2020-08-08

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Senior Support Engineer Job

SAP
Plano, TX 75074

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