1+ months

Senior Specialist French and German Speaking, Client Services

Wien, Wien 1010

Specialist, Senior Client Services, Vienna

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Join Western Union as a Specialist, Senior Client Services.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role you will be handling incoming calls and emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. You will also be liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels. You will be adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.

For this role, you will need experience in a busy team in a client facing function. You will come with passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture. You will have excellent communication and listening skills with ability to network and build internal and external relationships at all levels. You will bring to the table effective time management skills and solid computer skills with ability to use MS outlook, Excel, Word, PowerPoint and the internet. Ideally, you are already a veteran in a fast-paced operating environment and enjoy being a role model for the team. You already have experience deputizing for your line manager in day-to-day business and have a strong affinity for building exceptional client and stakeholder relationships.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

We are under legal obligation to indicate the minimum salary, which is EUR 39,143.12 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

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Categories

Industry

  • Banking / Finance
Posted: 2022-07-05 Expires: 2022-11-03
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Senior Specialist French and German Speaking, Client Services

Western Union
Wien, Wien 1010

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