22 days old

Senior Manager, Operations Engineering

Airlines Reporting Corporation
Louisville, KY 40202
  • Job Code
Location: US-KY-Louisville | US-FL-Tampa
Job ID: 2020-1992
# of Openings: 1
Category: Technology

About The Role:

ARC is searching for a Senior Manager, Operations Engineering to join our team. In this role, you will architect an operational approach for the product and service level to limit the mean time to resolution of any operational failure. You will provide leadership to managers and employees, while implementing a strategic roadmap to improve the maturity model to reduce the duration of outages. You will develop and continue to enhance the capabilities of the Operations Team in the support of ARC's on premise and cloud technologies with continuous process improvement. This includes the Current State Support teams, as well as the Data Center, and the new Operations Engineering teams. You will work closely with Site Reliability Engineers and Solution Architects to ensure that ARC's technologies are engineered in a recoverable and measurable way.

Come innovate with us!

What You'll Get to Do:

  • Be accountable for the design and implementation of Operations Team functions, processes, protocols and procedures. Establish a vision for the Operations Team that focuses on ensuring the environment has documented recovery procedures and automation to reduce any outage duration. Transform the Operations Team from traditional model support, to an agile product support function.
  • Be accountable for Tier 1 support of ARC's on premise and cloud technologies. Partner with Site Reliability Engineers to establish telemetry by dashboards, scripts or webpages to determine application / data flow behaviors and health.
  • Implement and align across the organization on a method for incident ownership and tracking. Identify responsibilities and build capabilities. Generate scripts and templates that allow the incidents to be addressed consistently and quickly.
  • Partner with Platform and Site Reliability Engineers to review consumption of cloud resources continually looking for efficiencies.
  • Stay current with the latest technologies and techniques. Continually evaluate the landscape for ways to leverage the latest technologies and techniques for continuous improvement.

You'll Bring These Qualifications:

  • Bachelor's Degree in Computer Science or related engineering field / Equivalent experience
  • 5+ years of a leadership role
  • 3+ years of experience of operational support for cloud native applications
  • 3+ years of a DevOps / Scrum culture
  • Proven ability to lead a group through operational improvements that reduce mean time to resolution
  • Functional knowledge of Lean, the 5S pillars and six sigma
  • Experience with aligning operational tactics that match a recovery strategy
  • Experience leading technical teams to mentor and guide multiple-disciplined technical teams

You'll Also Bring These Professional Skills:

  • Strong accountability and ownership mindset
  • Expert in understanding nonfunctional requirements
  • Ability to influence technology strategy and best practices across peer and leadership groups to support an agile development culture
  • Outstanding communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences
  • A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market
  • A strong passion to support peers to help meet timelines on larger projects

What We Can Offer You:

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply



Posted: 2020-07-24 Expires: 2020-08-24

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Senior Manager, Operations Engineering

Airlines Reporting Corporation
Louisville, KY 40202

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