1+ months

Senior IT Program Manager

Nashville, TN 37201


Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key Responsibilities
· Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
· Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
· Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
· Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
· Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
· Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
· Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
· Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
· Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
· Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
· Roll up your sleeves and do whatever is necessary; general manager / owner mentality
· Create, communicate, and manage budget for projects


· Bachelor€™s Degree from an accredited university.
· 5+ years of experience managing large global IT projects from initiation to closure.
· Experience with core IT infrastructure components and service concepts
· Experience managing conflict, escalations, negotiating compromise and influencing others and problem solving.


· Master€™s Degree from an accredited university
· PMP Certification
· 4 years of experience managing IT infrastructure projects from initiation to closure
· Strong oral and written communication skills
· Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management
· Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies
· Experience with procurement of IT equipment
· Experience as a leader and mentor for project teams in a matrixed environment
· Experience in distribution, manufacturing, logistics, or other warehouse environments
· Proficiency with MS Project, Excel, and SharePoint

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2020-06-17 Expires: 2020-10-04

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Senior IT Program Manager

Nashville, TN 37201
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