Senior Human Resources Information Analyst (Workday configuration) Santa Ana, Costa Rica

Do you enjoy continuous improvement and balancing business needs with system capabilities? What about working with internal stakeholders? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, its time to join Western Union as a Senior Human Resources Information Analyst.

Western Union powers your pursuit.

In this global role, you will support Human Resources Information Systems team whose primary focus is the configuration and support of Workday, our Human Capital Management System. You will collaborate and participate in the development, implementation, and enhancement of the Workday system while upholding strict data integrity and regulatory guidelines.

Role Responsibilities

- Owns overall configuration, architecture and governance across Workday platform including but not limited to Human Capital Management, Talent and Performance, Compensation, Absence, Recruiting, Payroll and Time Tracking.

-Partners closely with Centers of Excellence and stakeholders to understand requirements and company needs for system configuration.

- Acts as the Workday Human Capital Management Configuration Subject Matter Expert on any projects, activities, enhancement requests, break fixes, etc. that requires the role's expertise to provide inputs and/or identify any necessary changes to the configuration design.

- Ensures that all supporting documentation is controlled, current, and readily available for use.

- Coaches / mentors to help grow & develop other team members knowledge & expertise within this workstream

- Troubleshoots and processes user requests in a timely manner.

- Key player in developing and driving process improvement and automation initiatives.

- Project management / technical lead for implementation, enhancement, and project optimization.

- Participates in the testing of system changes, upgrades, and analyzing data flows for process improvement opportunities. Investigates and analyzes system problems, develops, and implements solutions in partnership with system users and IT.

- Along with the Human Resources Information Systems team, monitors our ticketing system, ensuring customers receive feedback and provides solutions on a timely basis.

- Develops user procedures, guidelines, and documentation. Provide training to a variety of functional teams on enhanced processes and new functionality.

Role Requirements

- Bachelors degree or equivalent work experience

- 3+ years of Workday configuration and management experience.

- 1.5+ years of experience in leading projects.

- Intermediate to advanced English level.

- Strong understanding of Human Resources Management System design, structure, functionality, and business processes.

- Relationship management across all levels of the organization is a critical success factor for this position.

- 1.5+ years of experience driving system implementation from discovery to requirements, to build, to test.

- Experience deploying projects using Agile methodology is a plus.

- Advanced soft skills such as great communication, teamwork, and other interpersonal skills.

- 1.5 years of experience effectively communicating complex technical content to non-technical partners.

- Highly analytical and skilled at problem-solving (error detection, root cause analysis, error correction options, recommending best option).

- Demonstrates a global mindset and develops approaches that can scale broadly across markets.

- Proficient in advanced techniques of Microsoft Excel or similar.

- Advanced technical skills in Workday Human Capital Management Modules.

- Workday certification desired in Workday module(s) is a plus.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociacin Solidarista

• Paid time off including extended maternity leave

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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