1+ months

Senior Engineer, IT Situational Awareness

American Airlines
Dallas, TX 75201

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 60725 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Situational Awareness Engineering team under the Cybersecurity and Technology Risk department.
  • Our team’s focus is to reduce the MTTD and MTTR of IT incidents to reduce downtime and other impacts to customers and/or revenue. This team accomplishes this with constant monitoring and timely alerting of issues to the appropriate teams.
  • This position will design, build, deploy, and support hardware and software that facilitates event correlation and alerting in the AA IT environment. This position will also work with teams within the company to design/redesign alerting solutions as is appropriate for their application and its criticality to the company’s operations.

What you'll do

  • Designs, builds, deploys, and maintains Situational Awareness Engineering (SAE) tools through collaborative efforts with team members and third party vendors
  • Collaborates with application and technology owners to bring them into the Situational Awareness Environment
  • Ensures a stable enterprise wide environment and reviews high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Proactively identifies troublesome trends as they develop; analyzes/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring; maintains high service levels for the IT community
  • Collaborates with project managers, engineers, administrators, and customers to deliver projects on time and within budget Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more effective
  • Works with suppliers on product lifecycle and refresh planning
  • Develops documentation for requirements, operational policies, and procedures , as well as documentation to deploy monitoring tools to the data center and application operations teams
  • Proactively recommends courses of action to maintain cost effectiveness and competitiveness

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3 years DevOps Experience
  • 3 years of Linux/Unix Administration experience
  • Experience with Git, CI/CD pipelines including Azure DevOps, Jenkins, Github Actions Scripting/programming experience using Javascript

Preferred Qualifications- Education & Prior Job Experience

  • Experience with AIOPs platforms
  • SRE experience
  • Configuration management with Terraform, Ansible, or Puppet
  • Scripting/programming experience using Python, or Bash
    Working knowledge of MySQL
  • Knowledge of tools/technologies such as Nginx, RabbitMQ, MySQL, ElasticSearch/OpenSearch

All you'll need for success


  • Proficient understanding of code versioning tools, such as Git
  • Experience working with continuous integration and/or continuous delivery systems such as Jenkins
  • Expertise in Windows/Linux (Server 2012/2016/RHEL)
  • Working knowledge of one or more cloud technologies. PCF, Azure, Citrix, AWS, Google
  • Knowledge of IP networking including TCP,UDP, DNS, DHCP, firewalls, IP routing, etc.• Strong proficiency in Python and self-reliant in at least one other programming language such as Javascript or Bash
  • Knowledge of security principles and methods
  • Experience in Agile methodologies, such as SCRUM
  • Solid judgment and analytical skills; strong follow-up and organizational skills
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
  • Experience in evaluating and explaining problems or situations; root cause analysis

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 60725 


Posted: 2022-05-20 Expires: 2022-07-04
Sponsored by:
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Senior Engineer, IT Situational Awareness

American Airlines
Dallas, TX 75201

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