1+ months

Senior Director of Product Design - 2012743

ADT
Boca Raton, FL 33432
!*!

***This role can be based out of any ADT office nationwide.***


Company Overview:

At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
 
Position Summary: 
As Senior Director of Product Management, you are responsible for leading the User Experience Design team (includes: User Experience, User Interface, Industrial Design, User Experience Research, Content and Packaging) of ADTs Residential, Small Business and Do it Yourself product portfolios. The leader of User Experience will ensure our products and UX are recognized for quality and innovation. Youll represent user-centric strategies at the executive level, and advocate for the best talent, tools, and training, to advance ADTs mission while being conscientious of budget and schedule.
 

Duties and Responsibilities:

  • Lead Product UI/UX team comprising of internal and external interaction designers
  • Own User Experience vision and strategy bringing the desired brand characteristics through customer and technician product experience including:  OBX/packaging, industrial design, digital experience, setup/professional installation, first use, day to day use, troubleshooting, self-support, and upsell
  • Collaborate with Marketing, Sales, Care, Product Management, Engineering and other business stakeholders to identify critical customer needs and build intuitive and innovative product experiences
  • Make legacy and future ADT product families coherent and consistent
  • Hire, mentor and inspire a high functioning UX team to create world-class experiences for internal and external customers.
  • Assign tasks to UX managers, monitor their progress, and support their efforts to ensure requests are prioritized and deadlines are met with the upmost quality
  • Define budgets and adhere to them
  • Be user experience evangelist to key stakeholders and leadership
  • Collaborate across the larger UX organization to develop frameworks and create tools that product teams will use to create cohesive product experiences.
  • Leverage all available analytic and research options (NPS, customer interviews, usability testing, field and care input, etc) to ensure voice of the customer remains at the forefront of design deliverables.
  • Partner with Product Managers to envision future products and services
  • Other duties as assigned

!*!

***This role can be based out of any ADT office nationwide.***


Company Overview:

At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
 
Position Summary: 
As Senior Director of Product Management, you are responsible for leading the User Experience Design team (includes: User Experience, User Interface, Industrial Design, User Experience Research, Content and Packaging) of ADTs Residential, Small Business and Do it Yourself product portfolios. The leader of User Experience will ensure our products and UX are recognized for quality and innovation. Youll represent user-centric strategies at the executive level, and advocate for the best talent, tools, and training, to advance ADTs mission while being conscientious of budget and schedule.
 

Duties and Responsibilities:

  • Lead Product UI/UX team comprising of internal and external interaction designers
  • Own User Experience vision and strategy bringing the desired brand characteristics through customer and technician product experience including:  OBX/packaging, industrial design, digital experience, setup/professional installation, first use, day to day use, troubleshooting, self-support, and upsell
  • Collaborate with Marketing, Sales, Care, Product Management, Engineering and other business stakeholders to identify critical customer needs and build intuitive and innovative product experiences
  • Make legacy and future ADT product families coherent and consistent
  • Hire, mentor and inspire a high functioning UX team to create world-class experiences for internal and external customers.
  • Assign tasks to UX managers, monitor their progress, and support their efforts to ensure requests are prioritized and deadlines are met with the upmost quality
  • Define budgets and adhere to them
  • Be user experience evangelist to key stakeholders and leadership
  • Collaborate across the larger UX organization to develop frameworks and create tools that product teams will use to create cohesive product experiences.
  • Leverage all available analytic and research options (NPS, customer interviews, usability testing, field and care input, etc) to ensure voice of the customer remains at the forefront of design deliverables.
  • Partner with Product Managers to envision future products and services
  • Other duties as assigned

Categories

Posted: 2020-06-26 Expires: 2020-08-26

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Director of Product Design - 2012743

ADT
Boca Raton, FL 33432

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast