6 days old

Senior Director Implementation

Chertsey, England KT16 9

Implementation Director

Location: Based in Chertsey.

Role Purpose:

To ensure timely and efficient delivery of all aspects of ADP's HR and Payroll implementation services to all new and/or existing clients across multiple product lines and market segments.

Key Objectives:

  • As member of the Senior Leadership Team you will contribute to the development and delivery of the overall business strategy.
  • Responsible for the development and rollout of the implementation strategy in line with corporate guidelines and ensuring strong overall customer satisfaction through best practice methodology and clear business direction.
  • Responsible for budgetary issues including profit and loss planning, maximizing implementation service revenue and monitoring of performance against overall targets.
  • Will be expected to play a full part in commercial discussions regarding delivery of cost effective solutions answering both business and client requirements.
  • Responsible for the development and integration into company policy of systems and processes in order to meet quality of implementation delivery standards and client retention targets.
  • Responsible for the development, implementation and review of key metrics framework. To include performance standards and expected client satisfaction levels and pursuit of continuous improvement within the working environment.

Key Duties/Tasks:

  • Through direct reports to develop and deliver appropriate implementation and client support activities in support of customers from both near shore and offshore activities.
  • Working closely with Sales and Service Functions to establish clear communication and handover process to ensure smooth transition of clients between stages of service delivery.
  • Will ensure that mutual business and client expectations are met.
  • To ensure consistent delivery around key performance indicators, including regular reviews and communication of corrective action plans.
  • To work closely with Sales function to ensure client needs are understood and met and to manage both the client and the business's expectations regarding timing and service delivery.
  • To monitor/review the implementation model with reference to service delivery and relationship mode and modify approach to meet evolving business needs.
  • To identify opportunities for better utilisation of technology and business process improvement to deliver upon the required business results and ensure successful implementation of appropriate solutions.
  • To work closely with the Service function in order to address escalated client service issues promptly and efficiently.

Supervisory Responsibilities:

  • Works as part of Business Management Team, providing input to overall business strategy.
  • Operates autonomously within agreed strategy and parameters.
  • Works through direct reports.
  • Will be expected to develop relationships with peers in similar roles across ADP business units and be able to control/influence staff/ managers/colleagues where no direct line authority exists.
  • For direct reports will be responsible for the direction and supervision of staff with regard to training/coaching, compensation, motivation, development and resourcing.

Skills and Knowledge:

  • Will have acquired in-depth knowledge of managing complex organisational structures including structure definition, planning, quality, and management of multi-faceted project lifecycles.
  • Able to demonstrate strong awareness of general business skills including both people management and commercial/contractual interventions.
  • Able to anticipate, identify and analyse problems and opportunities, establish priorities and efficiently allocate resource and utilise resource.
  • Able to delegate and co-ordinate workloads at strategic/operational level in order to achieve overall objectives within time limits and agreed budgets.
  • Must be able to demonstrate ability to review and measure progress against specific criteria and take necessary corrective action. Sufficiently flexible to adapt and respond to the needs of continuously shifting goals.
  • Able to communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealings with colleagues and clients.
  • Able to demonstrate sufficient professional credibility to act as ambassador for ADP and assist in establishment of brand within the market place.

Education and Experience:

  • Educated to degree level. Proven relevant experience may be taken in lieu of formal qualification.
  • Will have acquired a minimum of 7years executive-level managerial experience in a complex operational/ implementation/ service delivery environment. Knowledge of a payroll/HR would be an advantage.
  • Will have proven track record of successful implementation delivery management at senior level including financial management and P+L responsibility.
  • Experience working within a matrix organisation for a US owned organisation preferred.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-10-15 Expires: 2020-11-18

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Senior Director Implementation

Chertsey, England KT16 9

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