21 days old

Regional Transition Lead

Charlotte, NC 28217
  • Job Code

Since 1941, the USO has been the nation's leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today's USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Regional Transition Lead is responsible for successful management and delivery of USO transition services inside of a region or more than two transition locations.

Principal Duties and Responsibilities (*Essential Duties)

  • Manage day-to-day planning, delivery, and evaluation of USO tools and resources designed to provide professional services support to service members and their families in order to better prepare them for transition out of the military, ensuring a cost-effective, safe, welcoming, well-maintained, and customer-friendly environment in assigned region.*
  • In coordination with Regional Director of Operations and other leadership, audit client acquisition and regional marketing strategies, and review distribution of marketing materials across multiple channels in order to raise awareness of regional USO transition programs and services while driving customers to the program.*
  • Conduct routine needs assessments, customer service reviews and manage team performance metrics related to the production, delivery and quality of USO transition services in the Region. Coordinate with Regional and National Transition leadership to recommend introduction, revision, expansion, and/or termination of programs, services and events based on results. Direct and implement suggested and/or required changes.*
  • Prepare, review and present reports, including, but not limited to, financial and after-action reports to regional and national stakeholders.*
  • Maintain coordinated regional network of military, public and private service providers. Assist with development of new and existing working relationships with U.S. military and regional leadership in order to maximize service awareness and delivery.*
  • Actively manage full-cycle human capital activities of Transition Managers and their subordinate staff, including recruitment, supervision, training and development and recognition for staff. Ensure delivery of excellent customer service.*
  • Other duties as assigned.

Job Specifications

  • Bachelor's Degree in Business, Marketing or related field.
  • 5+ years work experience including 1+ years in a supervisory capacity for a not-for-profit, military, multicultural and/or global organization.
  • Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense and other compatible public and private services available within assigned geographic service area. General awareness of effective marketing & communications techniques.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business/accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Salesforce.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Must be a strong advocate of the USO's mission.


  • This position is located in Charlotte, NC. Candidate should be located in one of the following states: Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, Tennessee and Kentucky.
  • Resume and cover letter are required for full consideration.




Posted: 2021-05-25 Expires: 2021-06-25
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Regional Transition Lead

Charlotte, NC 28217

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