QC Analyst – Miami, FL

Kelly Services is currently seeking QC Analyst for one of our top clients in Miami, FL.

JOB TITLE:  QC Analyst

INDUSTRY:  Medical Device

WORK LOCATION:  Miami, FL

DURATION:  12 Months (Temporary / Contract)

JOB DESCRIPTION:

The QC Analyst position within the Global Service team provides a critical contribution to the overall quality and regulatory compliance of globally distributed field service teams. More specifically they will review, evaluate, and record activities and findings as part of an ongoing global field service quality control process. This position will follow established procedures to complete reviews and maintain records to identify levels of compliance against expected targets and standards of service documents. Direct communication and collaboration with distributed service teams will be fundamental to the success of this role. Ability to follow up effectively will be necessary. Data analysis and problem-solving skills are necessary to identify and countermeasure common failure issues. Robust documentation and strict adherence to approved procedures are a requirement in the highly regulated work environment. Typical related responsibilities will include but are not limited to the following: Work with a variety of people and roles within the company such as Customer Technical Specialists, Field Service & Application Engineers, and service leadership personnel to facilitate an organization which meets/exceeds all service documentation compliance targets. Evaluate documentation of service records against expected standard across a complex product portfolio. Gain and utilize basic product technical awareness to facilitate informed evaluation of technical steps taken as evidenced within the service records being reviewed. Understand and utilize service workflows and procedures to determine accountable groups and individuals when gaps are found. Initiate remediation of service records and/or generate customer complaints when gaps are revealed. Utilize MS Excel analytics to provide service leadership with reporting as well as trending of failures including recommendations for improvement. Communicate with Customer Technical Specialists, Field Service & Application Engineers to gather more data when needed. Provide input into associated procedural edits to enable further improvements and streamlining as appropriate. Complete all needed records in a timely and accurate manner within the service management and documentation systems. Provide specific question response and additional support as required for internal and external audit. Participate in problem solving teams as needed. Contribute to CAPA teams when needed to ensure timeliness of needed improvements. Perform weekly / monthly monitoring reporting as determined with clear indications of performance level to target. Develop and deliver MS Power Point presentations to key stakeholders and/or the local service teams on levels of compliance as well as areas of success and known performance gaps. Complete all needed records in a timely and accurate manner.

 

Knowledge/Educational Requirements: Bachelor’s degree in field with 0-2 years exp. Quality or Service. related IT, Audit, Field Engineer, Biomed. Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments.

Why Kelly?

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:


Exposure to a variety of career opportunities as a result of our expansive network of client companies 
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group-rate insurance options available immediately upon hire*


Let us help advance your career today.

 
Why Kelly®?
As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.



About Kelly®

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.#KellyGTS]]