1+ months

Project Manager - Remediation & Corrections for Consumer Banking

Columbus, OH 43215
  • Job Code
    210324455

The CCB Remediation and Corrections Project Manager is responsible for the end to end management of correction case activities for the Consumer Banking book of work. S/he applies a disciplined approach to ensure the remediation/correction case is completed to correct the issue, that any atonement or compensation for the customer occurs as appropriate, and that CCB Remediation & Corrections Guidelines are appropriately applied and followed. This position actively engages with partners across multiple lines of business including Legal, Compliance, Controls, Finance, Tax, Communications, Analytics, Testers, print vendors and many others.

Responsibilities include:

  • Facilitating regular status meetings, building timelines, publishing agendas and notes
  • Holding project team members accountable for meeting deliverables and established milestones
  • Managing all aspects of the customer communication
  • Providing accurate reporting on populations, financials and case health
  • Creating presentation decks for awareness and approvals
  • Communicating with senior level managers; providing visibility of current case status and obstacles
  • Managing all the above while adhering to the CCB Remediation and Corrections Guidelines

Qualifications

  • 3+ years Consumer Banking business experience/knowledge
  • 3+ years managing issues/projects
  • Ability to influence and direct activities outside direct control
  • Excellent time management and organizational skills ability to deliver initiatives with the highest level of quality
  • Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates
  • Analytical reasoning and the ability to explore unconventional methodology
  • Outstanding communication and interpersonal skills
  • Excellent written, verbal and presentation skills for all levels
  • Advanced level Microsoft Excel and PowerPoint efficiency

Keyword: consumer%20banking

The CCB Remediation and Corrections Project Manager is responsible for the end to end management of correction case activities for the Consumer Banking book of work. S/he applies a disciplined approach to ensure the remediation/correction case is completed to correct the issue, that any atonement or compensation for the customer occurs as appropriate, and that CCB Remediation & Corrections Guidelines are appropriately applied and followed. This position actively engages with partners across multiple lines of business including Legal, Compliance, Controls, Finance, Tax, Communications, Analytics, Testers, print vendors and many others.

Responsibilities include:

  • Facilitating regular status meetings, building timelines, publishing agendas and notes
  • Holding project team members accountable for meeting deliverables and established milestones
  • Managing all aspects of the customer communication
  • Providing accurate reporting on populations, financials and case health
  • Creating presentation decks for awareness and approvals
  • Communicating with senior level managers; providing visibility of current case status and obstacles
  • Managing all the above while adhering to the CCB Remediation and Corrections Guidelines

Qualifications

  • 3+ years Consumer Banking business experience/knowledge
  • 3+ years managing issues/projects
  • Ability to influence and direct activities outside direct control
  • Excellent time management and organizational skills ability to deliver initiatives with the highest level of quality
  • Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates
  • Analytical reasoning and the ability to explore unconventional methodology
  • Outstanding communication and interpersonal skills
  • Excellent written, verbal and presentation skills for all levels
  • Advanced level Microsoft Excel and PowerPoint efficiency

Keyword: consumer%20banking

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Project Manager - Remediation & Corrections for Consumer Banking

JPMorgan Chase & Co.
Columbus, OH 43215

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