28 days old

Project Coordinator, Digital Management Office

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 42362 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • The job is a member of the Digital User Experience (UX) team within the Customer Experience Division.

  • Primary responsibilities of this role will include creating, maintaining and evaluating process models, develop necessary tools and reporting, and manage content for the DCX SharePoint and related communication tools.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Develops and maintains DCX processes, standards, and required templates following project management best practices and principles including change management, governance tools and escalation processes
  • Manages the aggregation of weekly reporting as needed to support the new taxonomy
  • Creates custom workflows requested by the team to streamline processes and create custom notifications
  • Creates and upkeeps DCX SharePoint content – including keeping the content structure relevant and accurate
  • Implements Business Intelligence or Tableau dashboards, which will provide high level analytics to our leadership team
  • Collaborates with the Product Management team to prepare concise status reports for multi-departmental leadership that reflect overall status, current issues and risks, including mitigation and contingency plans
  • Builds good working relationships with all DCX internal and external stakeholders and is responsible for stakeholder management and engagement at pre-defined points in the process
  • Defines review process & required templates to ensure objectives and key results indicators are defined and measured for effort execution efficiency
  • Creates and delivers training to our team members as new processes, tools, and templates are released

All you'll need for success

  • Minimum Qualifications- Education & Prior Job Experience
    • Bachelor's degree in project management or at least two years of relevant project management experience (preferably implementing complex business processes and initiatives); or equivalent experience/training
  • Preferred Qualifications- Education & Prior Job Experience
    • Experience implementing IT systems
  • Skills, Licenses & Certifications
    • Advanced Microsoft Office Skills, including Excel macro tools, Visio and MS Projects
    • Advanced SharePoint Skills, including the managing of advance modern apps such as PowerApps and Flow
    • Experienced and confident in managing multiple streams of work simultaneously in a fast paced environment
    • Project Management Professional (PMP) certification or other related certifications preferred

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42362 


Posted: 2021-05-20 Expires: 2021-06-21
Sponsored by:
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Project Coordinator, Digital Management Office

American Airlines
Fort Worth, TX 76102

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