4 days old

Premier Client Solutions Specialist

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code

About Us

Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Role Summary

As a Premier Client Solutions Specialist, you play an essential, mission-critical role in processing alarms and alarm-related activity, as well as resolving customer requests.


  • Handle security alarm emergencies and non-emergencies for residences and commercial businesses
  • Process inbound/outbound calls from customers and authority agencies
  • Process Sonitrol integrated video and audio-based alarms
  • Provide detail-oriented customer service and support to our customers
  • Escalate system issues to Supervisors/Leads whether customer or workspace related
  • Maintain operational call flow while in the central station

Basic Qualifications

  • Associates degree (A.A.) equivalent from two-year College, technical school, equivalent military experience, or 2+ years of prior customer service experience
  • Demonstrated experience in a leadership and/or supervisory role
  • Ability to obtain security licenses in all required states with a clear background history (we apply for these for you)

Preferred Qualifications

  • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint) of software
  • Basic business writing and etiquette and knowledge of company email software

EOE Statement

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify



Posted: 2020-07-30 Expires: 2020-08-30

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Premier Client Solutions Specialist

Rapid Response Monitoring
Syracuse, NY 13204

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