1+ months

JPMorgan Chase & Co.
Phoenix, AZ 85003
  • Job Code

Customer Assistance - Relationship Manager - Home Lending - (Locations: Phoenix, AZ & Jacksonville, FL)

Job Description

***This position requires you to work in the office; however, during the COVID-19 pandemic, you may work from home.***

Serve as the primary contact for customers and approved third parties during the loss mitigation process; including but not limited to investors and attorneys, trustees and courts.
• Respond to customer inquiries regarding mortgage loss mitigation options.
• Responsible for explaining Chase and investor-specific documentation requirements to the customer.
• Manages customer requests concerning the loss mitigation process by acting as liaison with all necessary parties (e.g., Subject Matter Experts).
• Prepares customer’s file for Underwriting:
  Reviews and perfects all documents provided by customer ensuring file is complete and accurate. 
• Communicates  decisions from Underwriting/QA, including retention and liquidation options, and discuss next steps. 
• Monitors customer adherence and completion on trial payment plans.
• Communicates and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA).
• Ensure that Final Modification documents are sent and returned timely and follow up on fulfillment and system maintenance processes to completion.
• Required to abide by all applicable regulatory and department practices and procedures
• Build and maintain positive client relationships.

• Communication skills
• Problem solving skills
• Analytical skills
• Computer skills
• Research skills
• Customer focus
• Detail oriented
• Organization/Time Management

LOB knowledge - Minimum 3-5 years mortgage experience and 3 years sales/customer service preferred

• Business process and procedure knowledge

• Subject matter expert within function

• Business applications knowledge

Req #: 200025352
Location: Phoenix, AZ US
Job Category: Credit
Employment Type: Full Time
Potential Referral Amount: 1000 US Dollar (USD)

Keyword: consumer%20banking


Posted: 2020-03-30 Expires: 2020-06-14

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JPMorgan Chase & Co.
Phoenix, AZ 85003

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