26 days old

Patient Services Representative

Rosalind Franklin University
North Chicago, IL 60064
  • Job Code
Rosalind Franklin University of Medicine and Science

Job Type: Full-Time Staff
Location: North Chicago, IL, US

Position Summary

The Patient Service Representative is responsible for greeting patients, scheduling patient appointments, answering phones and managing the provider schedule. The Patient Service Representative must be an effective communicator, both within the department and patients. This position requires other duties associated with operating a reception desk including copying, filing, and health information retrieval.

Who We Are

Rosalind Franklin University Health Clinics (RFUHC), a subsidiary of Rosalind Franklin University of Medicine and Science, combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. With clinics in North Chicago, Libertyville, and Vernon Hills, the physicians of RFUHC are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine.

RFUHC offers competitive pay, and a strong benefits package. Our generous time off policy includes sick time, 3 weeks of vacation, and up to 12 paid holidays plus two floating holidays per year.

Essential Duties & Responsibilities
  • Greet patients in polite, prompt, helpful manner.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of person's arrival.
  • Coordinate and schedule appointments.
  • Relay necessary information to staff.
  • Answer phones in pleasant and timely manner and deal with patient needs expeditiously.
  • Complete necessary paperwork such as encounter forms and medical records.
  • Utilize computer system to generate information necessary for billing.
  • Update patient information, collect copays, provide and assist with any necessary forms needing completion and obtain signatures as necessary.
  • Maintain clean, orderly waiting area and oversee coordination of patient movement, report issues or irregularities.
  • Supplement office staff as reception tasks permit by assisting with photocopying, computer input/ typing and other delegated tasks as directed.
  • Balance cash and credit card payments with encounter forms.
  • Balance cash drawer.
  • Assist with collections and accounts for daily encounter forms.
  • Respond to written, faxed and phoned chart requests with appropriate follow-up and response.
  • Utilize computer to track chart inquires and access other pertinent information, along with locating missing charts.
  • File medical histories and other information in patient charts according to departmental guidelines.
  • Assist with clerical responsibilities as assigned. Perform other related duties as assigned or delegated.
  • May rotate between three offices as need arises.

Required Education & Experience
  • High School Diploma or GED
  • Customer service or medical office experience
  • Must achieve satisfactory results from a background check

Preferred Qualifications
  • Medical Office Experience
  • Bi-lingual

Typical Physical Demands & Working Conditions
  • Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets



Posted: 2021-03-22 Expires: 2021-04-22
Sponsored by:
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Patient Services Representative

Rosalind Franklin University
North Chicago, IL 60064

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