21 days old

Network Operations Support Engineer

Discovery Inc
Kraków, Woj. Małopolskie 30-732
  • Job Code
    146120016
Discovery Inc

Location: Krakow, Malopolskie, Poland,
Req ID: 12419

Overview

Reporting to a Network Duty Operations Manager, this position is critical in monitoring and supporting Discoverys Global network infrastructure. The position is part of a unified technical operations team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Server/Storage Operations, Digital Platform Support Operations and Security Operations) to form a team capable of providing monitoring and support to all Discovery technical infrastructure.

Working as part of a team of Tier 2 network operations engineers in our Krakow operations center, the role is responsible for supporting Discoverys network infrastructure across 50 offices and productions centers globally.

Responsibilities

  • Monitoring all our production network infrastructure in real time
  • Outage vetting initiating of critical outage situations
  • Implement, or assist with implementation of, changes to production network infrastructure
  • Keep network infrastructure device monitoring and asset tracking systems up to date
  • Coordinate escalation process to third-party network vendors in case of hardware or software failure
  • Be available for on-call/after hours to support critical outage situations as well as planned out of business hours system maintenance.
  • Uphold professional ticket management by ensuring all ticket types are logged, work logs updated and properly resolved at time of completion
  • Maintain Network Operations Knowledge Base(s)

Qualifications

  • 2+ years providing administrative and troubleshooting support in the areas of network routing and switching infrastructure (Juniper and/or Cisco)Able to communicate technical matters to technical and non-technical audiences
  • Experience with Palo Alto Firewall Platform
  • Experience using ServiceNow or another similar Service Management tool
  • Experience using Solarwinds monitoring platform
  • Experience with Wide Area Network and IP connectivity technologies (MPLS, Point to Point, Internet)
  • Experience with DNS, DHCP, IPAM Toolsets (Infoblox)
  • Experience with ITIL principals







PI146120016

Categories

Posted: 2021-09-03 Expires: 2021-10-04
Sponsored by:
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Network Operations Support Engineer

Discovery Inc
Kraków, Woj. Małopolskie 30-732

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