1+ months

NAM Custody Product Technical Lead

Citigroup
New York, NY 10176
**Job Description**


The NAM Custody Product team is seeking an experienced product development manager to facilitate programs, client solutions and innovation initiatives. The successful candidate should have experience in Custody and/or Fund Services development, show strong thought leadership and program management skills. The Product team is a technology, ops and client-facing organization. Responsibilities include the end-to-end leadership, product road map, program and project management and managing technology initiatives.


This role may suit an individual with strong experience in product development /project managers who would like to further develop their career with client-facing responsibilities.


The key responsibilities of this role are to:


+ Develop and maintain strong relationships with core partners such as operations, technology and product development.

+ Manage programs and projects from early concept through to BAU transition to ensure successful and timely delivery of all phases.

+ Work with cross-functional teams to map current state processes, determine process improvements, install future state process and implement monitoring and control systems.

+ Apply tools such as value stream mapping to improve program delivery and relationship management processes by reducing cost/waste or by improving quality.

+ Actively manage scope changes and the impact to the overall plan and be the central point of liaison, communications and coordination between technical teams and other stakeholders throughout the change process.

+ Develop and demonstrate knowledge of the product, client solutions and supported/related business area.


+ Provide analytical, technical, business and management expertise to the group.

+ Collaborate with strategic partners across the software development organizations.

+ Ensure that systemic issues are escalated to product and partner owners for prompt attention.

+ Enact service improvement plans where necessary and drive them to success.

+ Partner with product partners to create a common view of product adoption, usage, and desired enhancements.

+ Understand and communicate clients expectations regarding Citis products and services.

+ Create and promote the use of standardized processes across regions.

+ Promote effective communication and the use of lessons learned.

+ Work with operations and technology to develop a global operating model

+ Create and promote the use of standardized processes across regions

+ Help develop Level 1,2,3 support to accommodate 24x7 work cycle

+ Ensure operations has proper handoffs of responsibilities built into their workflows

+ Assist in definition of process workflows.


There are significant development opportunities for the ideal candidate to grow his/her career in program managements and/or product management.


**Basic Qualifications**


+ Bachelor's degree in Business, Computer Science or in business / analytical field

+ Demonstrated experience in ETF or Custody funds services.

+ Relevant Custody and Funds experience with an emphasis on ETFs

+ Demonstrated experience in project, program or technical client service delivery experience

+ Demonstrated experience of leading and participating in continuous improvement initiatives

+ Experience of delivering complex technical projects involving multiple stakeholders across different global locations


**Preferred Qualifications**


+ Six Sigma Green Belt and/or PMP certification a plus

+ Experience of application implementation and management

+ Proven ability to manage multiple projects and programmes in a technology environment

+ Be able to gather data and execute quantitative and qualitative analyses, financial modeling and perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations

+ Be able to critically analyze processes to identify issues, root causes and corrective actions

+ Strong organisational skills - for self and with the ability to get the best from others

+ A delivery-focussed approach with a high level of attention to detail

+ Tenacity must have demonstrable ability to overcome ambiguity and obstacles

+ Able to absorb new information quickly and understand different business areas and technologies

+ A proven ability to work on own initiative

+ Demonstrated ability to manage multiple, strategic client relationships in a client facing role.

+ Able to successfully multi-task across tactical and strategic initiatives

+ High degree of initiative and autonomy but must be able to function successfully as part of a team (in person and virtual)

+ Honed consulting, influence, and negotiation skills to achieve desired outcomes

+ Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader

+ Strong professional presence

+ Able to manage time effectively, prioritize and escalate appropriately

+ Strong attention to detail, follow-through and results oriented

+ Excellent communication and relationship-building skills

+ Ability to lead working sessions and senior client presentations, maintaining composure in difficult meetings


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**Job Family Group:**


Product Management and Development

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**Job Family:**


Product Management

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Posted: 2022-06-01 Expires: 2022-10-02
Sponsored by:
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NAM Custody Product Technical Lead

Citigroup
New York, NY 10176

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