17 days old

Managing Director (MD), Onboard Dining and Service

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39419 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Managing Director of Onboard Dining & Service oversees American’s onboard dining programs and onboard service procedures, including setting strategic direction and operational implementation for American’s Mainline and American Eagle flights system wide.

What you'll do
  • Lead Product Design, Product and Service Delivery, and Catering Operations and Logistics teams
  • Design innovative onboard menus for all cabins on domestic, international, and regional routes that enhance the customer experience
  • Provide strategic leadership in the execution of large-scale initiatives including initial planning, financial analysis and justification, communication, implementation, monitoring, and continuous improvement
  • Manage global catering operations to ensure consistent and timely delivery of high quality products by partnering with vendors, airports, flight attendants, etc.
  • Oversee significant catering logistics to ensure the right equipment is at the right place at the right time with continuously improving efficiency
  • Continuously evaluate customer satisfaction trends and refine our product offering to improve CSS and JD Power scores
  • Oversee development of Flight Attendant onboard service procedures, including development and maintenance of the Onboard Service Manual
  • Engage Flight Attendants in many forums, including town halls and focus groups, to obtain feedback on improving customer and employee experience
  • Collaborate across many workgroups including the rest of Flight Service, Finance, Marketing, Procurement, IT, Corporate Communications, Premium Guest Services, Airport Operations, Flight, and American Eagle Operations
What you'll do, continued
  • Develop and enhance relationships with catering vendors and food service suppliers, who are critical to operational delivery
  • Represent American at industry associations and trade groups to stay current with industry trends and new products
  • Lead onboard revenue programs and budgets, including Food for Sale and other products
  • Lead galley packing efforts to ensure cart/container pack out is intuitive, efficient, flight attendant friendly, and safe
  • Create a culture in Onboard Dining & Service that models the American Airlines leadership values of caring, collaboration, development, results, and focus on the future,
  • Grow and build a diverse leadership team through coaching, development, and creating opportunities
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Demonstrates the highest standards of personal ethics and integrity
  • 10 years of experience in leadership roles, overseeing large workgroups with cross-functional teams

    Preferred Qualifications- Education & Prior Job Experience

    •  Bachelor’s degree in relevant field or equivalent experience; Advanced Degree preferred

    Skills, Licenses & Certifications

    • Action oriented, results-driven leader with a natural aptitude for engaging team members in multiple workgroups
    • Extensive experience managing and implementing large, complex projects
    • Exceptional leadership and decision-making skills, with ability to lead a team with oversight of a 24/7 operation
    • Strong problem solving, negotiation, and critical thinking ability
    • Aptitude for innovating new ideas to elevate our customer experience
    All you'll need for success, continued
    • Ability to be flexible in rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives; ability to embrace ambiguity and enable clarity
    • Demonstrated ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, and perform under pressure
    • Excellent communication, presentation, and interpersonal skills with ability to interact effectively with all levels, both verbally and written
    • Proven ability to collaborate and develop strong, productive relationships at all levels of the organization, both internally and externally
    • Knowledge of Airline Operations to oversee catering logistics
    • Ability to travel to visit stations and partners, as well as attend industry events
    • Believes in and promotes the American Airlines five leadership attributes:
      • Caring – We care about all team members
      • Collaboration – We succeed as a team
      • Development – We build future leaders
      • Results – We drive to be the best
      • Future – We continually challenge the status quo
    What you'll get

    Feel free to take advantage of all that American Airlines has to offer: 

    • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
    • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
    • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
    • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
    • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
    Feel Free to be yourself at American

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

    Additional Locations: None
    Requisition ID: 39419 


    Posted: 2020-11-11 Expires: 2020-12-11

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    Managing Director (MD), Onboard Dining and Service

    American Airlines
    Fort Worth, TX 76102

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