13 days old

Manager - People & Culture Operations

Discovery Inc
Knoxville, TN 37902
  • Job Code
Discovery Inc

Location: Knoxville, Tennessee, United States,
Req ID: 27420


People & Culture Operations Manager


? Responsible for the service delivery (recruitment administration and onboarding) in the Americas for Discovery employees.
? Lead and develop a team responsible for processing data updates and general administration of recruitment services and onboarding
? Support the maintenance of all relevant content (internal and customer facing alike) on the Discovery People Portal in partnership with the Knowledge Management team.
? Support the management team in the development of efficient and innovative strategies to meet the operational requirements of the organization in line with agreed KPIs and SLAs
? Work with the management team and peers to identify opportunities to improve the candidate experience, both in recruitment and onboarding
? Continuously coach team members on services and performance improvement, providing feedback and training to upskill them
? Partner with the Specialist Recruitment team to anticipate hiring needs based on business growth plans, to ensure correct team sizing to respond to demand
? Act as a point of escalation for complex queries
? Prioritize the workload and requests for team, working closely with other leaders within the broader team to ensure effective delivery across the Global Services offerings
? Ensure collaborative working environment in team to support knowledge sharing and effective balance of team capacity, capabilities and service
? With support from the direct manager, identify and mitigate risk for the supported services


  • 7-10 years of overall work experience, minimum 2 in a leadership role
    ? Proven track of record in working cross countries, in multicultural organizations
    ? 1-2 years of experience in services or similar environment
    ? Solid understanding and experience in recruitment / recruitment administration
    ? Experience / exposure to deployment of recruitment tools / system is highly advantageous but not mandatory
    ? Experience working with ServiceNow, SuccessFactors, ICiMS and other enabling technologies is desirable
    ? Experience of building, maintaining and managing strong relationships with stakeholders is a must
    ? Highly motivated and self-starter, fast-paced with high level of energy and pro-active approach to work
    ? Ability to communicate professionally, clearly and effectively to target audiences
    ? Ability to work under pressure to meet deadlines on multiple projects or tasks concurrently
    ? Comfortable working with a global consumer base and different cultures



Posted: 2021-09-08 Expires: 2021-10-09
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Manager - People & Culture Operations

Discovery Inc
Knoxville, TN 37902

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