1+ months

Manager, Payment Strategy & Operations

American Airlines
Phoenix, AZ 85003

Location: Rio West E Bldg (PHX-RWE1)   
Additional Locations: None
Requisition ID: 65718 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This role owns American’s relationships with all domestic and international credit card processors, card networks, airline industry groups, and payment service providers.

  • This role is a part of the Payment Strategy team within our Finance division.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Understand payment processing industry standards, internal policies, operational issues, upcoming changes, and communicate the same to stakeholders, including any business requirements and financial impact

  • Strategically and analytically evaluate new products, technology, and payment methods in the industry

  • Lead team of analysts to run, document, and improve our payment operation, processes and procedures

  • Reduce our cost of acceptance, create efficiencies, manage payments budget, and ensure compliance

  • Create operational statistics and dashboards to understand our performance and areas of opportunity

  • Collaborate with internal teams to achieve our objectives and support the needs of other teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Finance, Accounting, Business Administration, or other relevant field or equivalent experience/training
  • At least 5 years of work experience in the Payments industry

Preferred Qualifications- Education & Prior Job Experience

  • MBA, or other Master's or Advanced degree in relevant field

Skills, Licenses & Certifications

  • General knowledge of credit card processing, fraud, chargebacks, budgeting, and accounting

  • Proficient with Microsoft Office products

  • Ability to use data to create operational metrics and understand areas of opportunity

  • Proven track record of analyzing, communicating, and solving complex problems

  • Ability to manage multiple relationships and projects, including prioritizing according to set goals

  • Caring leader of people with curiosity to understand and improve existing processes

  • Able to present to various levels of management and tailor the presentation to the audience accordingly

  • Outstanding communication and organizational skills

  • Ability to build great relationships and consensus with many teams, internally and externally

  • Work in a team environment as well as be successful independently

  • Willingness to take initiative and display true ownership of job responsibilities

  • Understand and negotiate legal agreements

  • Ability to research and understand regulatory issues and communicate impact on our payment operation

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 65718 


Posted: 2023-02-24 Expires: 2023-06-18
Sponsored by:
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Manager, Payment Strategy & Operations

American Airlines
Phoenix, AZ 85003

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