20 days old

Manager, Control Center

American Airlines
Dallas, TX 75201

Location: DFW Intl Apt (DFW-TRML) 
Additional Locations: None
Requisition ID: 47996 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Hubs & Gateways Team within the Customer Experience Division.

  • ​Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.

What you'll do

  • Supervises the Operational Planners who perform gate assignments, IRROP planning and coordination with local departments to achieve on-time performance for the station
  • Oversees the activities of AA employees who perform the movement of aircraft
  • Chairs daily shift briefings and prepares daily station tour reports
  • Monitors station arrival/departure dependability performance analyzing trends
  • Investigates and resolves all operational irregularities to ensure compliance to AA operating procedures
  • Codes Station delays
  • Communicates with all local operating departments as well as IOC, MOC, AA central loads and outside agencies pertaining to AA operational schedule
  • Performs other duties as requested

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s Degree in Business Management field or equivalent experience/training
  • Operations Tower experience
  • Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

  • N/A

Skills, Licenses & Certifications

  • ​Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
  • Ability to handle multiple concurrent assignments/projects
  • Skills in excellent leadership and teamwork with proven ability to work effectively in a variety of situations
  • Ability to be self-driven, highly motivated, creative and results-oriented
  • Ability to work well under pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 47996 


Posted: 2021-09-08 Expires: 2021-10-08
Sponsored by:
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Manager, Control Center

American Airlines
Dallas, TX 75201

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