22 days old

JPMorgan Chase & Co.
Lewisville, TX 75057
  • Job Code

Agile Business Analyst - Access Management - Reconciliation

Job Description

Cybersecurity Technology Controls (CTC) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Access Management and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTC is to drive standardization, consistency and simplicity in a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Oversight & Controls Technology, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management. 


The Global Identity and Access Management (GIAM) organization within CTC provides access control governance and Identity Services for all lines of business (LOBs) globally, providing the right access to the right people at the right time for all technology platforms and applications supported by CTC, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risk solutions.


The Identify Governance and Administration team (IGA) within GIAM delivers solutions to manage the lifecycle management of the access security configuration (Identity & Account Management). The primary focus being on standardization of the ecosystem used for managing identity and access request, provisioning, certification, and reconciliation.


As a Business Analyst on the IGA product team you will have end to end accountability for your product, from supporting the strategy, delivery, service lifecycle and production operations. You are expected to have subject matter expertise in all areas of business analysis, including backlog grooming/refinement, requirement gathering/definition, stakeholder management, communications, and user experience.  It will be beneficial to have strong technical experience in software engineering. There is an implicit ownership and accountability for the solution working as intended.




Responsibilities will include but not be limited to:

  • Support Product Offering and Roadmap, Client Engagement, Service Measurement and Continuous Improvement.

  • Actively promote Agile working practices and help the team transition from their current processes

  • Support the Team Leads in promoting a culture of ownership, responsibility, and quality

  • Facilitate communication between all stakeholders to ensure that work is prioritized appropriately to meet business objectives, managing competing) priorities of LOBs

  • Work with technical and non-technical stakeholders and the team to specify epics and stories with sufficient discussion and acceptance criteria to ensure successful delivery

  • Organize work estimates at various levels of granularity to set delivery expectations appropriately and allow informed prioritization

  • Prioritize issues and business as usual work alongside project deliverables

  • Update stakeholders with timely progress reports, highlighting successes and delivery risks (and mitigation strategies identified)

  • Manage all team risk and security requirements, escalating where there are gaps and delivering tactical and strategic remediation plans

  • Provide support for incident escalation – directing resource and effort as required

  • Deliver process improvement through constant review both internally and with partner departments

  • Partnering with the Client engagement team to provide SME knowledge and LOB engagement as required

  • Ensure team capacity reporting to maintain and accommodate demand projections

  • Departmental KPI metric tracking and reporting

  • Identify and deliver cost saving initiatives

The ideal candidate is a results-oriented hands-on leader who can handle many different roles such as:

  • User Centric Design

  • Partnering with key stakeholders to identify the solutions that meet their needs

  • Defining user stories and acceptance criteria

  • Maintaining product backlog

  • Advising stakeholders on options, risks, and aligning of priorities

  • Obtaining stakeholder signoff

  • Collaborate cross functionality with infrastructure, support, and other software engineering teams

  • Creating user help for end users and internal support teams

  • Performing card (user story) sign-off

  • Providing direction for testing of new functionality

  • Facilitating implementation of new functionality through training and demonstrations

  • Collaborating with business users and technology partners at all levels

Specific skill-sets in support of this role:

  • Experience with Operations Dashboards and Workflow Management
  • UI/UX Design and Reporting experience
  • Controls mindset and experience with design of Key Risk Indicators (KRIs)
  • Ability to work with large data sets
  • Experience creating reports for Audit purposes


This role requires a wide variety of strengths and capabilities, including:

  • 10+ years of overall experience and 7+ years of hands-on experience as a Business Systems Analyst, System Analyst, or

  • Experience in Identity & Access Management and/or Technology Risk Management strongly preferred

  • Results oriented; ready to challenge the status quo for continuous improvement.

  • Ability to develop and articulate well thought out business case and its financial / bottom line impacts

  • Strong analytical skills and attention to detail.

  • High level of energy and can work under pressure with minimal supervision

  • Strategic thinker; makes appropriate business decisions and gains cooperation of others.

  • Experience producing product artifacts, including use cases, product requirements, user journeys, high-level wire frames, etc 

  • Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences

  • Strong experience with Agile development methodologies

  • General knowledge of financial services concepts and products

  • Strong interpersonal skills to manage relationships with a variety of partners and stakeholders

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm’s cybersecurity, access management, controls and resiliency teams. The group proactively and strategically  partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group’s number one priority is to enable the business by keeping the firm safe, stable and resilient.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

Req #: 200011438
Location: Lewisville, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Keyword: card%20services


Posted: 2020-05-06 Expires: 2020-06-05

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JPMorgan Chase & Co.
Lewisville, TX 75057

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