1+ months

Lead User Experience Design - VP

New York, NY 10007
  • Job Code
    210285891

At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments ” that are used by millions of business banking and Merchant services customers every day.

Our team is cross-disciplinary - we love to create delightful experiences and solving real user problems. Authenticity, inclusion, growth and a passion for all things product design are at the core of our team culture and values. The team is expanding and we are looking for a new team member to grow with us.

In a title, we are adding a Product Design Lead to our team to help solve user problems in the world of how merchants accept credit cards. As an individual, we adding an individual whom:

  • Has a passion for creating simple, beautiful solutions to complex problems.
  • Obsesses over understanding the customer and their context, enjoys creating user flows + prototypes to explore concepts and tell the story behind the design.
  • Has experience working on multi-platform designs in the past and loves to work on the problem end-to-end.
  • Is skilled in balancing innovation with consistency.
  • Has a growth mind-set, values inclusion and brings their authentic self to work

Responsibilities include:

  • Liaise with product managers to define design requirements
  • Lead workshops with designers, researchers and internal stakeholders to identify key problems to solve and gather feedback on design concepts
  • Design or define new concept strategies for future state product features
  • Lead Cross-functionally within the team and with stakeholders
  • Continually advocate for users throughout the product development lifecycle
  • Review graphics, layouts and fonts before products are completed
  • Finalize and deliver wireframes, redlines and ADA spec designs
  • Follow release deadlines to ensure timely delivery of work
  • Follow up with product managers and BSA™s to ensure their requirements are met
  • Keep up-to-date with trends techniques and software

Requirements:

  • 5-8 years of experience designing customer experiences and shipping products.
  • Experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management
  • Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products
  • Experience designing for finance, banking, payment-related spaces is nice to have
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Effective communication of design solutions across roles & levels
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India
  • BFA or BA in related field graduate design degree preferred
  • Portfolio which demonstrates your design approach and delivery of user-centered product solutions
  • Experience in the financial services or similar industry a plus

If you™ve read through the details and made it this far, apply! It™s an exciting time to join and we™d love to meet you.

Product Design Lead, UX Design Lead, User Experience Design Lead, Vice President User Experience

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America™s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.


Keyword: card%20services

At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments ” that are used by millions of business banking and Merchant services customers every day.

Our team is cross-disciplinary - we love to create delightful experiences and solving real user problems. Authenticity, inclusion, growth and a passion for all things product design are at the core of our team culture and values. The team is expanding and we are looking for a new team member to grow with us.

In a title, we are adding a Product Design Lead to our team to help solve user problems in the world of how merchants accept credit cards. As an individual, we adding an individual whom:

  • Has a passion for creating simple, beautiful solutions to complex problems.
  • Obsesses over understanding the customer and their context, enjoys creating user flows + prototypes to explore concepts and tell the story behind the design.
  • Has experience working on multi-platform designs in the past and loves to work on the problem end-to-end.
  • Is skilled in balancing innovation with consistency.
  • Has a growth mind-set, values inclusion and brings their authentic self to work

Responsibilities include:

  • Liaise with product managers to define design requirements
  • Lead workshops with designers, researchers and internal stakeholders to identify key problems to solve and gather feedback on design concepts
  • Design or define new concept strategies for future state product features
  • Lead Cross-functionally within the team and with stakeholders
  • Continually advocate for users throughout the product development lifecycle
  • Review graphics, layouts and fonts before products are completed
  • Finalize and deliver wireframes, redlines and ADA spec designs
  • Follow release deadlines to ensure timely delivery of work
  • Follow up with product managers and BSA™s to ensure their requirements are met
  • Keep up-to-date with trends techniques and software

Requirements:

  • 5-8 years of experience designing customer experiences and shipping products.
  • Experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management
  • Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products
  • Experience designing for finance, banking, payment-related spaces is nice to have
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Effective communication of design solutions across roles & levels
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India
  • BFA or BA in related field graduate design degree preferred
  • Portfolio which demonstrates your design approach and delivery of user-centered product solutions
  • Experience in the financial services or similar industry a plus

If you™ve read through the details and made it this far, apply! It™s an exciting time to join and we™d love to meet you.

Product Design Lead, UX Design Lead, User Experience Design Lead, Vice President User Experience

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America™s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.


Keyword: card%20services
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Lead User Experience Design - VP

JPMorgan Chase & Co.
New York, NY 10007

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