29 days old

Lead Development Representative- OK

Verse.io
Oklahoma City, OK 73008
  • Job Code
    120765233

Verse.io is the engine that bridges the gap between sales and marketing for highly motivated, results-driven teams and companies by infusing technology with industry expertise. Our customers are more confident, prepared and emboldened because, unlike static solutions, we use a dynamic blend of automation and human touch to cultivate genuine interactions. We deeply care for our customer's success and growth at each stage of their professional evolution.

Do you like engaging customers through SMS/Text, Email, and Inbound/Outbound phone calls? Everyday, 24/7, we set the bar for improved lead engagement through effective and efficient conversations. We value a sense of community, transparency, with a focus on growth and building our business through the excellence we bring to work each and every day.

The Concierge Department strives to deliver excellence in all conversations by connecting with leads to qualify or disqualify them for our customers. We ensure every lead we engage with is helped in a timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Leads are connected with our customers when they're available for Live Transfers or through our call connect system.

The key metrics measured within the department are a Concierge's Live Transfer Opportunity percentage, their productivity, actions performed within the hour, and the percentage of additional notes for qualified and unqualified leads.

This is a partially remote/work from home role. Metro Area local candidates are welcome to apply. There is no relocation or immigration sponsorship for this role.

Job Summary:

The position requires extensive computer and phone usage as well as a thoughtful and flexible approach to lead engagement. This position provides professional and courteous SMS, Email, and phone support (i.e. answering questions, qualifying leads, etc.) on behalf of our nationwide clients. They trust us to handle their online leads with a high level of quality, speed, and represent them like an in-house coordinator.

In this role you will:

  • Proficiently respond to inbound SMS Texts, Emails, phone calls, and make outbound phone calls to reach leads and have productive conversations.
  • Use questioning and listening skills that support effective omni-channel client conversations.
  • Quickly enter lead responses, notes, and disposition lead statuses.
  • Accurately document all conversations according to standard operating procedures in our Console.
  • Thoroughly follow client and department standards, procedures, and perform duties with integrity.
  • Provide feedback on system discrepancies or data issues by submitting tickets for investigation and resolution by our Engineering team.
  • Display a team-minded attitude with the ability to adapt and help where needed.
  • Thrive in an ever growing and ever-changing environment.


Minimum Qualifications:

  • Extremely tech savvy - Experience using multiple browsers, searching intranets, and using instant messaging platforms.
  • Strong written/verbal communication skills with attention to accuracy and grammar.
  • Previous CRM experience with at least 50 WPM typing speed.
  • Previous Customer Service experience.
  • Ability to multi-task and problem solve.
  • Requires solid self-organization and time management skills.
  • Team-centric positive attitude.
  • Call center experience is a plus.

We are Verse and we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone. We are proud to be an equal opportunity workplace and offer the following:

  • Complete benefits package.
  • Stock options.
  • Fun and casual environment; Flex work arrangements.
  • Extremely smart and hardworking coworkers.
  • Be part of an early stage rapid growth SaaS startup backed by top investors.
  • Rapidly changing innovative culture.

Must be authorized to work in the U.S.; We do not offer Visa assistance or sponsorship for this role. No relocation assistance



PI120765233

Categories

Posted: 2020-06-09 Expires: 2020-07-10

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Lead Development Representative- OK

Verse.io
Oklahoma City, OK 73008

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