1+ months

JPM Payments-Vice President, Product Manager-Omnichannel Front-end Payments

Jersey City, NJ 07302
  • Job Code
    210345627

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world™s leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

About the Team

Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan™s comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

Front end payments is one of the key building blocks of our omnichannel product.

The success of an omnichannel solution resides in the ability for the shopper to pay with any payment method of their choice and the way such payment methods are presented to the shopper for both e-comm and in-store.

  • Make sure that the largest variety of payment method can be offered to shoppers across all channels and that the interface with the shopper is as ergonomic as possible.
  • End-to-end responsibility for front end payment methods: roadmap of payment methods in accordance with the vertical strategy, selection of front end Payment Methods for the omnichannel solution, integration of the payment method into JPMC acquiring platform, taking full ownership internally as well as externally. This includes working with cross-functional colleagues across the company as well as the Partners to achieve all aspects of the product.
  • Make sure that such payments are end to end certified, fully integrated on the front end side as well as on the backend side for payouts, reconciliation and reporting.
  • Payment methods cover all debit / credit cards, gift cards, alternative payment methods (QR code payment methods, meal vouchers), PLCC. Covered geographies are the US, Canada, EMEA and later in APAC and LATAM.
  • Ownership of the terminal range, payment application architecture, certifications and UI. Manage the relationship with terminal manufacturers.
  • Knowledge sharing: Enable the rest of the organisation to use all aspects of the product you are managing to the maximum, by passing on your knowledge on technical and commercial features
  • Commercial Guidance: Grasp commercial offers most effective for your market segment and guide the Sales team on their usage
  • Working with other product managers, developments, new features, bug fixes and being an active part of the prioritisation.

Requirements:

  • Min. of 5 + yrs. experience in product management and in-store payments
  • Requires an in-depth knowledge of EMV, payment methods, processing and acquiring. Deep knowledge of the payments landscape is also required including outside of the US, with the critical thinking skills to comprehend and interpret emerging trends.
  • You will provide QBRs and be the key contact for payment methods partners.
  • Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally
  • You are able to analyse data and concisely translate that into actions and results
  • The role has a commercial side- you™re comfortable negotiating with third party partners.
  • Global Perspective: Ability to work seamlessly with a global, multicultural team


Keyword: card%20services

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world™s leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

About the Team

Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan™s comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

Front end payments is one of the key building blocks of our omnichannel product.

The success of an omnichannel solution resides in the ability for the shopper to pay with any payment method of their choice and the way such payment methods are presented to the shopper for both e-comm and in-store.

  • Make sure that the largest variety of payment method can be offered to shoppers across all channels and that the interface with the shopper is as ergonomic as possible.
  • End-to-end responsibility for front end payment methods: roadmap of payment methods in accordance with the vertical strategy, selection of front end Payment Methods for the omnichannel solution, integration of the payment method into JPMC acquiring platform, taking full ownership internally as well as externally. This includes working with cross-functional colleagues across the company as well as the Partners to achieve all aspects of the product.
  • Make sure that such payments are end to end certified, fully integrated on the front end side as well as on the backend side for payouts, reconciliation and reporting.
  • Payment methods cover all debit / credit cards, gift cards, alternative payment methods (QR code payment methods, meal vouchers), PLCC. Covered geographies are the US, Canada, EMEA and later in APAC and LATAM.
  • Ownership of the terminal range, payment application architecture, certifications and UI. Manage the relationship with terminal manufacturers.
  • Knowledge sharing: Enable the rest of the organisation to use all aspects of the product you are managing to the maximum, by passing on your knowledge on technical and commercial features
  • Commercial Guidance: Grasp commercial offers most effective for your market segment and guide the Sales team on their usage
  • Working with other product managers, developments, new features, bug fixes and being an active part of the prioritisation.

Requirements:

  • Min. of 5 + yrs. experience in product management and in-store payments
  • Requires an in-depth knowledge of EMV, payment methods, processing and acquiring. Deep knowledge of the payments landscape is also required including outside of the US, with the critical thinking skills to comprehend and interpret emerging trends.
  • You will provide QBRs and be the key contact for payment methods partners.
  • Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally
  • You are able to analyse data and concisely translate that into actions and results
  • The role has a commercial side- you™re comfortable negotiating with third party partners.
  • Global Perspective: Ability to work seamlessly with a global, multicultural team


Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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Posted: 2022-11-02 Expires: 2023-03-01

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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JPM Payments-Vice President, Product Manager-Omnichannel Front-end Payments

JPMorgan Chase & Co.
Jersey City, NJ 07302

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