1+ months

JPM Payments - Senior Product Manager, Managed Omnichannel Solutions

Tampa, FL 33602
  • Job Code
    210349485

Organization Description

J.P. Morgan is a global leader across investment banking, payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Corporate & Investment Bank provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The JPMorgan Payments organization within CIB combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan & Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Job Description

JP Morgan Payments is seeking a Sr. Product Manager for Managed Omnichannel Solutions to deliver solutions that empower client growth, create a seamless experience, and anchor JP Morgan as the preferred payments provider to enterprise clients across North America.

In this role you will own our managed services product strategy, product commercialization, and the client experience culminating in a seamless omnichannel payments experience for our clients. You will work directly with our strategic partners to prioritize product requirements and enhancements based on client demand, JPMC business needs, and industry compliance requirements. You will be responsible for articulating the product vision with our managed partners, identify and execute on success criteria, while reporting & collaborating with internal and external stakeholders.

You will be required to own and manage multiple operational areas, including merchant onboarding, issue management/escalations, vendor management, commercialization, as well as risk, controls, legal and compliance. You will dive into various merchant verticals including retail, restaurants, ecommerce, government/utilities, grocery, lodging, petroleum and professional services with a focus on mid-tier to larger enterprise clients.

The ideal person for this role should possess strong knowledge of the payments landscape, integrations, and omnichannel products and services. The candidate should possess a blend of business analytics, strategy, business acumen, technical and tactical execution skills. The product manager should be a thought leader in the omnichannel and managed services space, and spear head new and innovative ways to solve for our client™s needs. The ideal candidate should also be able to take input and guidance from a broad range of internal and external stakeholders and create requirements and documentation to improve the overall experience.

What You Will Do:

  • Provide specific requirements to support payment solutions in an omnichannel payment environment.
  • Consult clients and stakeholders on card present payment methods and payment industry products, services and compliance requirements across North America.
  • Consult and align with our strategic partners on product features including integration, architecture, certification, and best practices related to specific verticals.
  • Work closely with our strategic partners to ensure that our solutions and services are correctly and adequately implemented and supported.
  • Own all internal and external change management requirements and governance related to the products we manage.
  • Own and facilitate all commercialization (GTM) efforts to deliver new product initiatives (NPI).
  • Collaborate with our strategic partners to deliver against their product roadmap based on client demand, JPMC business needs, and compliance requirements.
  • Own all business results & reporting to inform leadership and stakeholders of the success of your product initiatives and strategy, including managing our formal P&L.
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of our product(s).
  • Own all client escalations and collaborate with internal and external stakeholders until resolution.
  • Identify and clear any technical, operational, or procedural roadblocks while monitoring product performance with our strategic partners.

What We Are Looking For:

  • 3+ years in a product or related business strategy role.
  • 5-7 years™ experience in the payments industry preferred.
  • Bachelor™s degree or equivalent experience in Business Management, Product Management, or related field is required.
  • Product management experience within the payment industry with a strong track record of go-to-market success.
  • Management experience with a focus on strategy and service delivery is preferred.
  • Strong knowledge and experience with omnichannel environments, PCI compliance, POS/POI devices, payment platforms, payment applications, certifications, and API integration is required.
  • A collaborator with solid communication skills and the ability to partner effectively with strategic partners and cross-functional stakeholders.
  • A creative thinker with the ability to define and execute on business tradeoffs and value.
  • Self-managed ability to prioritize and execute on multiple concurrent initiatives in a fast-paced and results-driven environment.
  • Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) is preferred.
  • Strong communication and presentation skills are required.
  • Strong documentation and reporting skills; comfortable with reporting up to senior executive leadership required.
  • True passion for making a frictionless product and being obsessed with the client experience.
  • <25% travel will be involved.

Keyword: card%20services

Organization Description

J.P. Morgan is a global leader across investment banking, payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Corporate & Investment Bank provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The JPMorgan Payments organization within CIB combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan & Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Job Description

JP Morgan Payments is seeking a Sr. Product Manager for Managed Omnichannel Solutions to deliver solutions that empower client growth, create a seamless experience, and anchor JP Morgan as the preferred payments provider to enterprise clients across North America.

In this role you will own our managed services product strategy, product commercialization, and the client experience culminating in a seamless omnichannel payments experience for our clients. You will work directly with our strategic partners to prioritize product requirements and enhancements based on client demand, JPMC business needs, and industry compliance requirements. You will be responsible for articulating the product vision with our managed partners, identify and execute on success criteria, while reporting & collaborating with internal and external stakeholders.

You will be required to own and manage multiple operational areas, including merchant onboarding, issue management/escalations, vendor management, commercialization, as well as risk, controls, legal and compliance. You will dive into various merchant verticals including retail, restaurants, ecommerce, government/utilities, grocery, lodging, petroleum and professional services with a focus on mid-tier to larger enterprise clients.

The ideal person for this role should possess strong knowledge of the payments landscape, integrations, and omnichannel products and services. The candidate should possess a blend of business analytics, strategy, business acumen, technical and tactical execution skills. The product manager should be a thought leader in the omnichannel and managed services space, and spear head new and innovative ways to solve for our client™s needs. The ideal candidate should also be able to take input and guidance from a broad range of internal and external stakeholders and create requirements and documentation to improve the overall experience.

What You Will Do:

  • Provide specific requirements to support payment solutions in an omnichannel payment environment.
  • Consult clients and stakeholders on card present payment methods and payment industry products, services and compliance requirements across North America.
  • Consult and align with our strategic partners on product features including integration, architecture, certification, and best practices related to specific verticals.
  • Work closely with our strategic partners to ensure that our solutions and services are correctly and adequately implemented and supported.
  • Own all internal and external change management requirements and governance related to the products we manage.
  • Own and facilitate all commercialization (GTM) efforts to deliver new product initiatives (NPI).
  • Collaborate with our strategic partners to deliver against their product roadmap based on client demand, JPMC business needs, and compliance requirements.
  • Own all business results & reporting to inform leadership and stakeholders of the success of your product initiatives and strategy, including managing our formal P&L.
  • Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of our product(s).
  • Own all client escalations and collaborate with internal and external stakeholders until resolution.
  • Identify and clear any technical, operational, or procedural roadblocks while monitoring product performance with our strategic partners.

What We Are Looking For:

  • 3+ years in a product or related business strategy role.
  • 5-7 years™ experience in the payments industry preferred.
  • Bachelor™s degree or equivalent experience in Business Management, Product Management, or related field is required.
  • Product management experience within the payment industry with a strong track record of go-to-market success.
  • Management experience with a focus on strategy and service delivery is preferred.
  • Strong knowledge and experience with omnichannel environments, PCI compliance, POS/POI devices, payment platforms, payment applications, certifications, and API integration is required.
  • A collaborator with solid communication skills and the ability to partner effectively with strategic partners and cross-functional stakeholders.
  • A creative thinker with the ability to define and execute on business tradeoffs and value.
  • Self-managed ability to prioritize and execute on multiple concurrent initiatives in a fast-paced and results-driven environment.
  • Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) is preferred.
  • Strong communication and presentation skills are required.
  • Strong documentation and reporting skills; comfortable with reporting up to senior executive leadership required.
  • True passion for making a frictionless product and being obsessed with the client experience.
  • <25% travel will be involved.

Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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Posted: 2022-10-21 Expires: 2023-02-19

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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JPM Payments - Senior Product Manager, Managed Omnichannel Solutions

JPMorgan Chase & Co.
Tampa, FL 33602

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